Natalia Soriano
Etobicoke,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
make up and cosmetics production worker
Pinnacle Cosmetics Private Label
03.2022 - 06.2024
- Working in production, picking products to make makeup pallets, assembling accessories.
Packaging Operator
Metropolitan Tea Company
02.2021 - 12.2021
- Operating machines to fill and Pack teas, labeling products, inventory, different roles.
Order Picker/Packer
Addeco
10.2020 - 01.2021
- Temporary job due to the holiday season
- Working with scanners, picking orders and then packing ready to get shipped.
Guest Services Representative
Occidental Caribe Barcelo Hotels
11.2018 - 04.2019
- Assisting Guest with their inquiries, Booking activities, restaurants, reporting issues to maintenance, filling customer's complaints, addressing guest's special requests, ECT.
Customer Service Representative - Call Centre
AT&T-United States
10.2014 - 12.2018
- Answering calls, taking payments, updating accounts and assisting customers with their inquiries.
Inbound Call Centre Agent TECH support
Verizon Media-Florida City, FL
06.2015 - 12.2016
- Helping Customers to fix technical issues related to modems wifi, cellphones, tablets, iPads, electronics devices, offering and selling features towards improve customer's experience.
Education
College Diploma in Hospitality Management -
ITSC Community College - Santo Domingo
01.2017
Skills
- Guest Services
- Packaging
- Manufacturing
- Warehouse Experience
- Multitasking
- Time management
- Problem solving
- Technical knowledge
- Microsoft Office
- Customer relationship management
Languages
Spanish
Portuguese
French
Timeline
make up and cosmetics production worker
Pinnacle Cosmetics Private Label
03.2022 - 06.2024
Packaging Operator
Metropolitan Tea Company
02.2021 - 12.2021
Order Picker/Packer
Addeco
10.2020 - 01.2021
Guest Services Representative
Occidental Caribe Barcelo Hotels
11.2018 - 04.2019
Inbound Call Centre Agent TECH support
Verizon Media-Florida City, FL
06.2015 - 12.2016
Customer Service Representative - Call Centre
AT&T-United States
10.2014 - 12.2018
College Diploma in Hospitality Management -
ITSC Community College - Santo Domingo
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