Natalia Rueda Jimenez
Waterloo,Ontario
Summary
Driven Mortgage Agent with exceptional knowledge of prospect management and credit analysis. Strategic and organized with enthusiasm for delivering high-quality loan services and products. Promoted customer satisfaction by managing a team to achieve specific purchase order and delivery date based on priority.
Overview
4
4
years of professional experience
Work History
Mortgage Agent
Dominion Lending Centres
05.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Reviewed approved loan applications to facilitate closing process.
- Reviewed loan files and updated to match current standards.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Analyzed loan candidate credit history to anticipate approval odds.
- Provided underwriting expertise to support applicant approval.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Created loan packages based on consumer needs and financial history.
Shift Supervisor
Starbucks
09.2021 - 02.2023
- Analyzed sales figures and identified areas for improvement.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted performance reviews and provided staff with feedback and guidance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
11.2018 - 09.2021
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Sir John A. Macdonald Secondary School
Waterloo, ON06.2019
Skills
- Job Assignments
- Coordinating Daily Operations
- Applicant Counseling
- Customer Relationship Management
- Desktop Underwriting Expertise
- Marketing Media
Timeline
Mortgage Agent
Dominion Lending Centres
05.2022 - Current
Shift Supervisor
Starbucks
09.2021 - 02.2023
Barista
Starbucks
11.2018 - 09.2021
High School Diploma -
Sir John A. Macdonald Secondary School
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