Natalia Rodriguez Medina
Toronto,ON
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Saltgrass Steakhouse
05.2023 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Housekeeping Room Attendant
Hyatt
03.2023 - 09.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Responded to requests from patrons for linens and toiletries.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Server
Las Palmas Mexican Restaurante
03.2023 - 07.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Inspected dishes and utensils for cleanliness.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
CO-OP - BUSINESS AND MANAGMENT
TORONTO SCHOOL OG MANAGMENT
07.2024
High School Diploma -
Escuela Ncional Preparatoria #1 "Gabino Barreda"
CDMX.MX 08.2020
Skills
- Systems Evaluation
- Restaurant Operations
- Strong multitasking
- Staff Coordination
- Flexible and Adaptable
- Reservation handling
- Table Assignment Management
- Server Support
- Dining area maintenance
- Staff Training
- Guest Seating
- Group reservations management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Saltgrass Steakhouse
05.2023 - 10.2023
Housekeeping Room Attendant
Hyatt
03.2023 - 09.2023
Server
Las Palmas Mexican Restaurante
03.2023 - 07.2023
CO-OP - BUSINESS AND MANAGMENT
TORONTO SCHOOL OG MANAGMENT
High School Diploma -
Escuela Ncional Preparatoria #1 "Gabino Barreda"
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