Natalia Ramirez
Toronto,Ontario
Summary
Compassionate and dedicated student pursuing a career in addiction and mental health support, leveraging over two years of hands-on experience in customer service roles. Proficient in cultivating empathetic conversations with individuals from varied backgrounds, demonstrating indispensable communication skills crucial to creating and facilitating meaningful interactions and offering support.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter and Kitchen Assitant
Pera Cafe
01.2024 - Current
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Cultivated warm relationships with regular and new customers
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas for optimal guest experience.
Contact Center Representative
Concentrix, Dyson
06.2023 - 12.2023
- Followed up with customers from the United States and Canada, resolving issues to maintain high standards of customer service related to Dyson products.
- Managed approximately 40 incoming calls per day from customers.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cashier
La Pepita Jewelry Store
01.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma - Addictions And Mental Health Worker
Centennial College
Toronto, ON04.2025
Skills
- Empathy
- Patience and Compassion
- Excellent Verbal Communication
- Calm and Professional Under Pressure
- Problem-solving abilities
- Critical Thinking
- Organization and Time Management
- Confidentiality and Ethics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Waiter and Kitchen Assitant
Pera Cafe
01.2024 - Current
Contact Center Representative
Concentrix, Dyson
06.2023 - 12.2023
Cashier
La Pepita Jewelry Store
01.2021 - 01.2022
Diploma - Addictions And Mental Health Worker
Centennial College
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