Natalia Parada

Waitress

Golden Cactus Mexican Grill

02.2022 - 07.2023

Order Accuracy: Accurately recorded and communicated customer orders to the kitchen, minimizing errors and ensuring guests received their preferred meals.
Table Management: Demonstrated excellent organizational skills in efficiently seating and attending to guests, maintaining a well-organized and welcoming dining area.
Upselling: Employed persuasive communication techniques to recommend and upsell menu items, effectively contributing to increased sales and revenue.
Problem Resolution: Effectively handled customer concerns and inquiries, addressing issues promptly and courteously to ensure a positive resolution and guest satisfaction.
Cash Handling: Managed cash and credit transactions with precision, maintaining accuracy and accountability in handling payments and providing change.
Team Player: Collaborated closely with colleagues to optimize service quality, contributing to a cohesive team atmosphere and ensuring a smooth service experience.
Bartending Expertise: Skillfully prepared and served a diverse range of cocktails, and non-alcoholic beverages, catering to individual preferences and ensuring a delightful dining experience for patrons.
Menu Knowledge: Proficiently described menu items, made recommendations, and provided information about specials, showcasing a strong understanding of ingredients and preparation methods.
Efficient Multitasking: Managed a high volume of orders, expertly balancing multiple tasks including taking orders, preparing drinks, serving food, and processing payments in a timely and efficient manner.
Customer Engagement: Established rapport with guests, engaging in friendly conversations and attentively addressing inquiries and special requests, leading to consistently positive feedback and repeat business.
Team Collaboration: Collaborated seamlessly with fellow bartenders, waitstaff, and kitchen team to ensure smooth service flow, contributing to a harmonious and efficient work environment.
ProServe Certified: Successfully completed the ProServe certification, demonstrating a strong commitment to responsible alcohol service and compliance with legal regulations.