Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Natalia Novoa

Toronto,ON

Summary

Hardworking customer-oriented bartender with excellent interpersonal and communication skills. Experienced in a high volume beverage and nightclub setting. Friendly, open and committed to building customer base by providing positive service experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bartender (Freelance)

L&P Elitte Staffing
08.2023 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.

Bottle Service/Bartender (Freelance)

Wildcard
08.2023 - Current
  • Assisted multiple type of events including weddings, galas charity events, birthday parties and more.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Applied comprehensive knowledge of beverages and bottles to increase sales and provide informed recommendations.

Server/Bartender (Freelance)

Sul Tavolo
05.2023 - 09.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Seasonal Bartender

CNE
08.2022 - 09.2023
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Moxies Bar & Grill
09.2021 - 05.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Medical Aesthetician -

International Beauty Institute
Toronto, ON
05.2024

High School Diploma -

Greenwood Secondary School
Toronto, ON
06.2014

Skills

  • Service-oriented mindset
  • Organizational ability
  • Cleanliness and hygiene
  • Hospitality and Guest Service

Languages

Spanish
Native or Bilingual
English
Full Professional

Certification

SmartServe Certificate

Timeline

Bartender (Freelance)

L&P Elitte Staffing
08.2023 - Current

Bottle Service/Bartender (Freelance)

Wildcard
08.2023 - Current

Server/Bartender (Freelance)

Sul Tavolo
05.2023 - 09.2023

Seasonal Bartender

CNE
08.2022 - 09.2023

Server

Moxies Bar & Grill
09.2021 - 05.2022

Medical Aesthetician -

International Beauty Institute

High School Diploma -

Greenwood Secondary School

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Natalia Novoa