Summary
Overview
Work History
Education
Skills
Timeline
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NATALIA NIEDZIELSKI

Fernie,BC

Summary

I have worked in a various range of environments and embraced a keen ability to learn and hold a credible reputation in adapting to any workspace which I engage in. I have over 6 years experience in hospitality (restaurants/cafes/pubs) in Australia and Canada and 10 years in various customer service roles in both small and large businesses. My bubbly personality sprinkled on a can-do attitude is at the forefront of how I walk through the door everyday, and should you allow me the opportunity to fulfill this role, you will see that I approach tasks whole-heartedly and work with all integrity.

Overview

11
11
years of professional experience

Work History

Fine Dining Server & Housekeeper

Queen Charlotte Lodge
07.2023 - 09.2023
  • Showcased knowledge of menu items, offering recommendations to suit guests' preferences.
  • Building rapport with guests, providing efficient and friendly service from the moment of arrival.
  • Cleaned and stocked guest rooms within time constraints, to a high standard.
  • Addressed guest complaints or concerns professionally, ensuring swift resolution.

Restaurant Server

Snowshoe Sam's Restaurant
10.2022 - 04.2023
  • Provided efficient and friendly service of food and beverages in a fast paced environment.
  • Juggled multiple tasks simultaneously while remaining calm under pressure.
  • Clear and effective communication between front and back of house team members.
  • Developed strong rapport with regular and new customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution.

Psychosocial Wellbeing Facilitator

Candella, NDIS Mental Health Services
10.2021 - 11.2022
  • Supported clients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Developed and implemented activities to help clients develop social and independent living skills
  • Liaised with mental health professionals to coordinate comprehensive care for clients.
  • Documented client progress in confidential files.

Content Marketer & Sales Representative

B2C Furniture
05.2020 - 05.2022
  • Optimised web content for SEO to improve search engine rankings and drive organic traffic.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Provided personalised recommendations based on customer's preferences and needs.
  • Managed high call volumes, online enquiries and walk-in customers, prioritising tasks effectively.

Cafe Server

Two Bob Snob Cafe
11.2021 - 02.2022
  • Provided efficient and friendly service of food and beverages at tables as well as those placing take-out orders.
  • Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
  • Juggled multiple tasks simultaneously while remaining calm under pressure.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution.

Travel Consultant

Flight Centre
10.2018 - 04.2020
  • Built strong relationships with clients through clear communication and personalised service.
  • Organised trips and tailored travel packages for individual, family and business travelers.
  • Set and achieved company defined sales goals.
  • Handled sensitive information with professionalism and discretion.

Bartender & Food & & Beverage Server

Delaware North
01.2016 - 09.2018
  • Provided efficient and friendly service of food and beverages in a fast paced environment at major sporting and entertainment events at Etihad Stadium, Rod Laver Arena, Margaret Court Arena.
  • Adapted to new work environment and team members each shift.

Server, Bartender & Barista

Cocomos Restaurant & Cafe
11.2014 - 09.2018
  • Provided efficient and friendly service of food and beverages at tables as well as those placing take-out orders.
  • Conducted regular inventory count to keep bar and drink supplies stocked.
  • Developed strong rapport with regular and new customers.
  • Assisted in training new hires, sharing best practices for excellent customer service and procedures.

Retail Representative

Kmart
07.2012 - 02.2015
  • Provided friendly and efficient customer service, answering customer queries.
  • Assured all stock was maintained at the appropriate level by restocking shelves, ensuring adequate inventory levels of each product were displayed.
  • Handled returns or exchanges efficiently through courteous assistance and fair resolution practices.

Education

Serving It Right Responsible Beverage Service Prog

Responsible Service
BC
2022

Responsible Service of Alcohol Program

CFT
Melbourne, VIC

Mental Health First Aid

MHFA Australia
Melbourne, VIC
2022

Travel & Tourism

Flight Centre Travel Academy
Melbourne, VIC
2018

Skills

  • Confident, enthusiastic and respectful
  • Proven ability to flourish in a fast-paced environment
  • Strong communication and customer service skills
  • Ability to work in a team, independently and unsupervised

Timeline

Fine Dining Server & Housekeeper

Queen Charlotte Lodge
07.2023 - 09.2023

Restaurant Server

Snowshoe Sam's Restaurant
10.2022 - 04.2023

Cafe Server

Two Bob Snob Cafe
11.2021 - 02.2022

Psychosocial Wellbeing Facilitator

Candella, NDIS Mental Health Services
10.2021 - 11.2022

Content Marketer & Sales Representative

B2C Furniture
05.2020 - 05.2022

Travel Consultant

Flight Centre
10.2018 - 04.2020

Bartender & Food & & Beverage Server

Delaware North
01.2016 - 09.2018

Server, Bartender & Barista

Cocomos Restaurant & Cafe
11.2014 - 09.2018

Retail Representative

Kmart
07.2012 - 02.2015

Serving It Right Responsible Beverage Service Prog

Responsible Service

Responsible Service of Alcohol Program

CFT

Mental Health First Aid

MHFA Australia

Travel & Tourism

Flight Centre Travel Academy

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