Natalia Navarrete
Stanton
Summary
Detail-oriented Oncology Specialist Scheduler with experience coordinating complex cancer care appointments in fast-paced clinical settings. Proven ability to multitask, prioritize urgent cases, and manage high-volume calls, referrals, and work queues while maintaining accuracy and compassion. Fast learner with strong knowledge of oncology scheduling, insurance verification, and Epic workflows. Bilingual in English and Spanish, with a demonstrated ability to communicate clearly and empathetically with diverse patient populations while supporting timely, protocol-compliant care.
Overview
2
2
years of professional experience
2010
2010
years of post-secondary education
Work History
New Patient Scheduler
Hoag Hospital Newport Beach
Newport Beach
01.2025 - Current
- Processed referrals received via fax and email, ensuring all required medical records and documentation were complete and accurate
- Managed the scheduling work queue
- Collaborated closely with Dr. Carol and Dr. Zhuang to expedite hospital-based referrals and ensure timely patient scheduling
- Coordinated scheduling across all 14 physician teams to ensure timely access to care
- Trained and supported new patient schedulers on workflows, Epic navigation, and scheduling best practices
- Verified insurance eligibility and obtained prior authorizations to prevent delays in care
- Emailed patients appointment confirmations, preparation instructions, and new patient intake packets
- Maintained awareness of physician-specific diagnoses and service lines to ensure accurate scheduling
- Answered high-volume incoming calls from new and existing patients, assisting with appointment scheduling, referrals, questions, and care coordination while providing compassionate, patient-centered service
Scheduling Specialist
Hoag Hospital Newport Beach
Newport Beach
07.2024 - 01.2025
- Coordinated and scheduled complex oncology services, including chemotherapy, immunotherapy, radiation therapy, infusions, imaging, laboratory tests, and follow-up visits
- Ensured all required labs, imaging, referrals, and prior authorizations were completed before treatment appointments
- Reviewed physician orders for accuracy and completeness prior to scheduling services to ensure protocol compliance
- Managed multi-department scheduling to support timely, uninterrupted cancer care
- Maintained accurate patient schedules and clinical documentation in Epic
- Monitored and resolved scheduling conflicts, cancellations, and no-shows to minimize disruptions in patient care
- Verified insurance eligibility and assisted with prior authorizations for oncology services
- Communicated appointment details, preparation instructions, and treatment timelines to patients and caregivers with empathy and clarity
- Prioritized urgent cases and coordinated expedited appointments to support patient access and satisfaction
- Collaborated closely with oncologists, nurses, pharmacists, infusion staff, and imaging departments to optimize patient flow
- Assisted with clinic template management, provider schedules, and capacity optimization
- Adhered to HIPAA regulations and oncology safety standards when handling sensitive patient information
Education
Ocean View High School
Huntington Beach, CASome College (No Degree) - Criminal Justice
Golden West College
Huntington Beach, CASkills
- Oncology appointment scheduling (new patient & follow-up)
- Chemotherapy, immunotherapy, radiation therapy & infusion scheduling
- New patient intake and referral coordination
- High-volume call handling (new and existing patients)
- Epic (patient scheduling, documentation, work queues)
- Fax, email, and electronic referral processing
- Work queue management and prioritization
- Insurance verification and prior authorizations
- Knowledge of oncology diagnoses, protocols, and treatment timelines
- Physician order review and protocol compliance
- Multi-department coordination (oncology, infusion, imaging, labs, pharmacy)
- Clinic template and provider schedule management
- Urgent and expedited scheduling for high-acuity patients
- Patient communication with empathy and clarity
- HIPAA compliance and oncology safety standards
- Conflict resolution, cancellations, and no-show management
- Training and onboarding new schedulers
- Attention to detail and accuracy in medical documentation
- Time management and multitasking in fast-paced clinical settings
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
New Patient Scheduler
Hoag Hospital Newport Beach
01.2025 - Current
Scheduling Specialist
Hoag Hospital Newport Beach
07.2024 - 01.2025
Ocean View High School
Some College (No Degree) - Criminal Justice
Golden West College