Natalia Naranjo
Kitchener,ON
Summary
Talented administrator that is highly successful at motivating and streamlining a companies operations. Persuasive communicator in client advocacy and costumer relations. Known to handle diverse business requirements, take on creative projects, and handle simultaneous tasks in an organized and efficient matter. Overall, hardworking and passionate job seeker learning to improve and learn new skills to improve personal knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Administrator
Care Counselling And Coaching
12.2022 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained client records and updated internal databases to support document management.
- Created social media content weekly for digital marketing of company's services to public.
- Allocated new clients to respective social workers, and managed intake and consent forms.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer satisfaction
Beauty Advisor and Client Experience Lead
Sephora
09.2021 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Provided excellent client service where clients needs were identified and needs implemented.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Veterinary Assistant
Bruce Street Animal Hospital
09.2016 - 05.2017
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Counted and administrated medication for doctor's patients
Education
Bachelor of Science - Biological Sciences
University of Guelph
Guelph, ON06.2023
Skills
- Network Administration
- Office Management
- Inventory Control
- Software Proficiency
- Team Leadership
- Document Management
- Interpersonal Skills
- Organizational Skills
- Customer Service
- Payroll Processing
- Staff Management
- Office Administration
- Schedule Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Certification
- Specialist High Skills Major in Health and Wellness
- Costumer Service Certification
- Standard First Aid and CPR/AED Level C
- Conflict resolution
- WHMIS
- Personal protective equipment training
Timeline
Lead Administrator
Care Counselling And Coaching
12.2022 - Current
Beauty Advisor and Client Experience Lead
Sephora
09.2021 - Current
Veterinary Assistant
Bruce Street Animal Hospital
09.2016 - 05.2017
Bachelor of Science - Biological Sciences
University of Guelph
- Specialist High Skills Major in Health and Wellness
- Costumer Service Certification
- Standard First Aid and CPR/AED Level C
- Conflict resolution
- WHMIS
- Personal protective equipment training
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