Natalia Mejinez
Paramount
Summary
Experienced in guest service roles, effectively greeting guests and providing information about programs and exhibits. Demonstrated ability to assist visitors with ticket purchases and inquiries while maintaining cleanliness and organization in guest areas. Collaborated with team members to ensure smooth operations and facilitated educational programs to enhance visitor engagement. Successfully resolved guest complaints and concerns, promoting a high level of satisfaction through professional interactions.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Guest Service Representative
Aquarium of the Pacific
Long Beach
05.2021 - Current
- Greeted guests and provided information about exhibits and programs.
- Assisted visitors with ticket purchases and membership inquiries.
- Maintained cleanliness and organization in guest areas throughout the aquarium.
- Responded to guest questions and resolved concerns promptly and effectively.
- Collaborated with team members to ensure smooth daily operations.
- Facilitated educational programs to enhance visitor experience and engagement.
- Monitored visitor flow to optimize capacity and improve safety protocols.
- Collected feedback from guests to help improve service quality and experience.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area and front desk counter.
- Assisted guests with check-ins and check-outs in a timely manner.
- Invited guests to join loyalty programs and special promotions to stay connected.
Voting Clerk
Orange county voting center
Orange
08.2022 - 12.2023
- Processed voter registrations and maintained accurate records for election integrity.
- Assisted voters with ballot selection and provided clear instructions on voting procedures.
- Managed polling equipment setup and ensured functionality before elections began.
- Conducted training sessions for new staff on election protocols and customer service.
Deil Barkery Clerk
Stater Brothers
Downey
11.2018 - 09.2022
- Processed customer transactions efficiently at checkout stations.
- Organized merchandise displays to enhance store layout and visibility.
- Assisted customers with inquiries and product recommendations.
Education
Bachelor of Science - Biology
Csulb
Long Beach, CA 06.2023 - 06.2025
Options For Youth
Victorville, CASkills
- Laboratory techniques
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Guest orientation
- Cash handling experience
- Payment processing
- Check-in coordination
- Key management system
- Room availability
- Language proficiency
Timeline
Bachelor of Science - Biology
Csulb
06.2023 - 06.2025
Voting Clerk
Orange county voting center
08.2022 - 12.2023
Guest Service Representative
Aquarium of the Pacific
05.2021 - Current
Deil Barkery Clerk
Stater Brothers
11.2018 - 09.2022
Options For Youth