Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Natalia Mansoor

Richmond,BC

Summary

An ambitious graduate of Fashion and Social Media Marketing. Excellent skills in customer service and communication. Dependable, strong work ethic, and ability to thrive in team-based or individually motivated settings. Currently working in reception and configurations, broadening the skill set of interpersonal skills and adaptability. Thrives when creating strong customer/client connections and is in a consistently growing and strengthening environment. Is seeking an opportunity to dive into the world of social media strategies and continue making meaningful relationships with likeminded individuals, simultaneously gaining valuable knowledge on how to develop effective marketing initiatives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Deloitte
02.2024 - Current
  • Greeted clients at the reception desk and was the point of contact for general office information to requesting visitors and staff.
  • Managed office access cards for visitors, vendors and staff.
  • Answered and assisted requesting callers, served as back-up for phones in other BC offices.
  • Assisted the Meetings and Hospitality WSP team with room set-up and clean-up, including service duties.
  • Filtered incoming requests and directed them to the appropriate departments, as required. (i.e., room, catering, facility requests, etc.)
  • Assisted with accounts payable support in relation to local office expenses.
  • Applied knowledge of the firm’s various software, processes, policies and tools.

Office Administrative Assistant

JFE Electric
07.2023 - 12.2023
  • Ran day to day operations, such as scheduling appointments and meetings with clients,
  • Provided administrative support, including documenting employee hours and wages through excel.
  • Kept a tidy and organized reception area.

Server

Legend's Pub
06.2022 - 09.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Style Advisor

Aritzia
11.2021 - 05.2022
  • Enhanced client satisfaction by providing personalized styling advice and recommendations.
  • Increased store sales by creating visually appealing merchandise displays and promoting current trends.
  • Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
  • Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
  • Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.

Sales Associate

Groupe Dynamite
07.2021 - 10.2021
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Server

Chef's Playground Eatery
02.2020 - 09.2021
  • Excelled at maintaining food safe practices
  • Answered phone inquiries to record takeout orders, schedule, and confirm reservations.
  • Maintained accuracy while handling payments and giving change to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education

Diploma - Global Fashion And Social Media Marketing

Blanche Macdonald Centre
Vancouver, BC
09.2022

High School Diploma -

Robert Alexander McMath Secondary School
Richmond, BC
06.2021

Skills

  • Data Entry
  • Time and Calendar Management
  • Spreadsheet tracking
  • Office equipment operations
  • Client consultation
  • Trend forecasting
  • Brand Awareness
  • Social Media Marketing
  • Inventory Control
  • Promotional support

Certification

Serving it Right (2020-2025))

Volunteer Experience

Classroom Assistant (Jan 2024-Feb 2024)

In a grade one classroom, assisted the teacher by: -Working with small groups of students to enhance the process and experience of learning. -Ensuring the classroom was tidy and safe. -Reviewing material taught in class with students experiencing learning challenges. -Escorting/supervising children in school activities. -Helping students to adjust, learn, and socialize. -Participating and engaging in reading/writing exercises with the students to encourage/excite them.


Fashion Show Volunteer (Sept 2022-Oct 2022)

-Dressed the models, changing the looks each time they came back.

-Assisted with garment upkeep.

-Tidied and organized the backstage room post-show.

-Set up the show before guests arrived, ensuring the correct floorplan was followed


Support Associate/Host at Jewelry Showroom (Nov 2021)

-Greeted and checked in guests. -Verified details of parties. -Escorted guests from the event entrance to the showroom. -Provided knowledge of the brand and new collection being showcased to potential buyers.

Languages

English
Native or Bilingual

Timeline

Receptionist

Deloitte
02.2024 - Current

Office Administrative Assistant

JFE Electric
07.2023 - 12.2023

Server

Legend's Pub
06.2022 - 09.2023

Style Advisor

Aritzia
11.2021 - 05.2022

Sales Associate

Groupe Dynamite
07.2021 - 10.2021

Server

Chef's Playground Eatery
02.2020 - 09.2021

Diploma - Global Fashion And Social Media Marketing

Blanche Macdonald Centre

High School Diploma -

Robert Alexander McMath Secondary School
Natalia Mansoor