Natalia Loya
San Bernardino
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
ECM Care Coordinator
San Bernardino County
Fontana
02.2025 - Current
- Coordinated patient care plans with healthcare providers and families.
- Scheduled appointments and ensured timely follow-up for patients.
- Assisted patients in navigating healthcare services and resources.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided crisis intervention services when needed.
- Provided emotional support to patients dealing with difficult health issues.
Patient Care Assistant
Loma Linda Medical Center
Loma Linda
03.2023 - 12.2024
- Assisted nursing staff in providing daily patient care and support.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and organization of patient rooms and common areas.
- Helped patients with mobility, personal hygiene, and daily activities.
- Documented patient information accurately in electronic health records system.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Reported any changes in patient condition to the supervising nurse immediately.
- Engaged with patient family and friends to provide courteous visit experience.
Barista
Starbucks
Rialto
12.2020 - 02.2021
- Prepared and served high-quality beverages to customers.
- Engaged with customers to enhance their experience.
- Managed inventory and restocked supplies as needed.
- Handled cash transactions accurately during busy shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Community Service Assistant
City Of Fontana - Community Services Department
Fontana
12.2017 - 04.2019
- Assisted in organizing community events and programs for diverse populations.
- Coordinated volunteer efforts to support various city projects and initiatives.
- Processed cash transactions efficiently while ensuring compliance with departmental cash handling policies.
- Provided support to residents by answering inquiries and directing them to resources.
- Participated in neighborhood clean-up days and other civic activities.
Education
High School Diploma -
San Andreas High School
San Bernardino, CA02-2020
Some College (No Degree) - Medical Assistant
American Career College
CASkills
- Patient care coordination
- Electronic health record documentation
- Care plan development
- Crisis intervention
- Appointment scheduling
- Healthcare resource navigation
- Team collaboration
- Customer service orientation
- Problem-solving
Languages
Spanish
Professional
Timeline
ECM Care Coordinator
San Bernardino County
02.2025 - Current
Patient Care Assistant
Loma Linda Medical Center
03.2023 - 12.2024
Barista
Starbucks
12.2020 - 02.2021
Community Service Assistant
City Of Fontana - Community Services Department
12.2017 - 04.2019
High School Diploma -
San Andreas High School
Some College (No Degree) - Medical Assistant
American Career College