Natalia Kulla
Waterloo,ON
Summary
Versatile and adaptable professional with a strong work ethic and a passion for serving people. Proven ability to excel in a variety of roles, including graphic design, administrative support, customer service, and caregiving.
I am confident that my skills and experience would be a valuable asset to any team. I am a team player who is always willing to go the extra mile, and I am committed to delivering high-quality work on time. I am also a quick learner and I am always eager to take on new challenges.
Overview
10
10
years of professional experience
Work History
Nanny
Private Family
01.2024 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Barista
23.5 Degrees Limited T/a Starbucks
09.2021 - 12.2023
- Provided exceptional customer service through friendly, helpful, and attentive interactions, creating a positive and memorable experience for every customer.
- Cultivated a fun and positive environment during peak periods through pleasant interactions with customers.
- Crafted high-quality beverages according to Starbucks standards, ensuring consistency and excellence in every cup.
- Demonstrated a commitment to customer satisfaction by learning numerous off-label drinks to meet their needs.
- Utilized the POS system accurately to enter orders and process payments.
- Maintained a clean and organized work area by adhering to strict food safety and sanitation procedures.
- Ensured smooth and efficient operations by stocking and maintaining supplies throughout the shift.
- Contributed to the overall success of the team by performing other duties as assigned.
Office Administrator
AGO Logistics Ltd
05.2018 - 01.2023
- Calculated overtime, vacation, and sick hours to ensure accuracy in the payroll processing database.
- Answered employee questions about payroll deductions and related issues.
- Prepared and mailed invoices to customers, processed payments, and updated account records.
- Managed and processed invoices, deposits, and cash flow logs.
- Monitored customer accounts to verify compliance with payment terms and schedules.
- Reconciled and corrected financial records.
- Tracked office supplies and restocked low items to keep team members on task and productive.
- Organized vehicle records, schedules, and completed orders.
Care Assistant
WSM Free Church Housing Association Ltd
07.2017 - 04.2018
- Maintained accurate and up-to-date records of residents' medical conditions, including their mental status, sleep patterns, and eating habits.
- Kept the residents' assigned areas clean, sanitary, and organized.
- Helped residents with everyday tasks, such as dressing, bathing, and eating, to promote their self-esteem and overall well-being.
- Developed relationships with residents to provide emotional support and companionship.
- Engaged residents in meaningful conversations, social activities, and recreational activities while providing personal care assistance.
- Helped residents eat and monitored their food intake to ensure that they were receiving the nutrients they needed.
- Provided safe mobility assistance to help residents move around their personal and public spaces.
- Assisted residents with their daily hygiene needs, such as bathing, dressing, brushing their teeth, and grooming themselves.
Cleaner
Cleaning Logistics
09.2016 - 04.2017
- Cleaned and sanitized floors to maintain a clean and safe work environment.
- Disinfected office spaces, toilets, and kitchen to create a hygienic work environment for employees and visitors.
- Dusted and polished furniture, surfaces, and equipment to remove dust and grime.
- Removed trash and transported it to collection areas.
- Organized and tidied the lobby and reception areas to create a professional and welcoming first impression for visitors.
- Kept storage areas, closets, and filing cabinets organized to prevent clutter.
Waitress
Chris' Restaurant
12.2014 - 07.2016
- Responded to customer inquiries, provided recommendations, and processed orders.
- Explained menu items and suggested appropriate options for customers with food allergies.
- Set up and prepared tables for guests to provide a memorable dining experience and encourage repeat business.
- Developed warm relationships with regular customers.
- Quickly cleared and cleaned tables after customers left to ensure a quick turnaround and efficient flow of guests.
- Cleared and reset tables to maintain a clean dining room and work environment.
- Processed cash and credit card payments using cash registers and credit card machines.
Education
Foundation Degree in Arts - Graphic Design
Weston College
Foundation Degree in Arts - Contemporary Arts
Bath Spa University
Diploma - Graphic Design
Weston College
A-Levels - Science
Weston College
A-Levels - Mathematics and Physics
High School No. II (II Liceum Ogólnokształcące)
GCSEs -
Polish High School No. 4 (GCSE equivalent)
Skills
- Proficiency in graphic design software gained through coursework
- Expertise in Microsoft Office suite, developed during years of experience in an administrative role
- Customer service skills honed through previous employment, with a passion for working with people
- Adaptable, flexible, and hardworking, with a positive and energetic attitude
Languages
English
Fluent
Polish
Native
Timeline
Nanny
Private Family
01.2024 - Current
Barista
23.5 Degrees Limited T/a Starbucks
09.2021 - 12.2023
Office Administrator
AGO Logistics Ltd
05.2018 - 01.2023
Care Assistant
WSM Free Church Housing Association Ltd
07.2017 - 04.2018
Cleaner
Cleaning Logistics
09.2016 - 04.2017
Waitress
Chris' Restaurant
12.2014 - 07.2016
Foundation Degree in Arts - Graphic Design
Weston College
Foundation Degree in Arts - Contemporary Arts
Bath Spa University
Diploma - Graphic Design
Weston College
A-Levels - Science
Weston College
A-Levels - Mathematics and Physics
High School No. II (II Liceum Ogólnokształcące)
GCSEs -
Polish High School No. 4 (GCSE equivalent)
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