Natalia Krasner
Barrie,Ontario
Summary
Dynamic professional with extensive experience in customer relations and cash handling at Delzotto Butchershop. Proven track record of enhancing customer satisfaction through effective communication and attention to detail. Expertise in Point-of-Sale operations and inventory management, consistently delivering exceptional service while maintaining an organized workspace to drive productivity.
Overview
11
11
years of professional experience
Work History
Cashier/Cook
Delzotto Butchershop
Barrie, Ontario
03.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Welcomed customers, offering assistance to help find store items.
Catering Staff Member
ZB Hospitality
Toronto, Ontario
03.2022 - 01.2024
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Ensured all dishes were presented attractively before serving to customers.
- Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Assisted in the preparation of food items following chef's instructions and safety regulations.
Server Assistant
Zohar Catering
Rishon Lezion
10.2018 - 12.2021
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Effectively multitasked within fast-paced environment.
- Delivered exceptional customer service through friendly interactions with guests.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Supported serving staff in delivering accurate and well-presented food orders.
- Collaborated with team members to achieve daily goals within specified time frame.
- Answered inbound calls, chats and emails to facilitate customer service.
Bookkeeping Assistant
Progress D.S.(INVESTMENTS& FINANCE 1992)
Tel Aviv
08.2014 - 08.2018
- Conducted monthly bank reconciliations.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Received and recorded cash, checks and transfers.
- Processed accounts payable and receivable transactions.
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Updated account status and maintained accurate records of all collection activities.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Tracked and reported on collections activity and performance metrics to management.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Performed bookkeeping and accounting consulting services.
Education
Bookkeping
Diploma Open University
03-2013
Bachelor of Arts - Business Administration And Management
University of Derby
UK06-2010
Skills
- Point-of-sale operations
- Cash handling
- Customer assistance
- Inventory management
- Payment processing
- Food presentation
- Detail orientation
- Conflict resolution
- Microsoft office
- Work ethic and integrity
- Customer relations
Languages
russian
Native/ Bilingual
Hebrew
Professional
Timeline
Cashier/Cook
Delzotto Butchershop
03.2024 - Current
Catering Staff Member
ZB Hospitality
03.2022 - 01.2024
Server Assistant
Zohar Catering
10.2018 - 12.2021
Bookkeeping Assistant
Progress D.S.(INVESTMENTS& FINANCE 1992)
08.2014 - 08.2018
Bookkeping
Diploma Open University
Bachelor of Arts - Business Administration And Management
University of Derby
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