Natalia Jones
Summary
Demonstrates strong analytical, communication, time management, and teamwork skills, with proven reliability and the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Temporary Keyholder
Lammle's Western Wear and Tack
05.2024 - 07.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
After-School Care Provider
Aberdeen Hall Preparatory School
09.2022 - 04.2024
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Boosted student engagement by organizing fun and educational activities tailored to individual interests.
- Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
- Managed emergency situations calmly, ensuring the well-being of all children in the program.
- Collaborated with other after-school care providers to share best practices and continuously improve the quality of services offered.
- Enhanced student safety by effectively supervising and monitoring after-school activities.
Seasonal Associate
Ardene
05.2023 - 08.2023
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Improved product visibility by strategically organizing merchandise on showroom floors.
Cashier
Walmart
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Wendys Restaurant
08.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Arts - Creative Writing
University of British Columbia Okanagan
Kelowna04-2027
High School Diploma -
Vernon Secondary School
Vernon06-2022
Skills
- Customer service
- Cash handling
- Training and mentoring
- Bank deposits
- Safety enforcement
- Opening and closing coordination
- Relationship building
- Leadership development
- Critical thinking
- Problem anticipation and resolution
- Creativity
Languages
English
Native or Bilingual
Certification
- First Aid Certification with CPR-C and AED operation
- AGLC ProServe Liquor
- Respect in the Workplace Certificate
Timeline
Temporary Keyholder
Lammle's Western Wear and Tack
05.2024 - 07.2024
Seasonal Associate
Ardene
05.2023 - 08.2023
After-School Care Provider
Aberdeen Hall Preparatory School
09.2022 - 04.2024
Cashier
Walmart
09.2021 - 05.2022
Crew Member
Wendys Restaurant
08.2020 - 05.2021
- First Aid Certification with CPR-C and AED operation
- AGLC ProServe Liquor
- Respect in the Workplace Certificate
Bachelor of Arts - Creative Writing
University of British Columbia Okanagan
High School Diploma -
Vernon Secondary School
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