Natalia Ibanez
San Bernardino,CA
Summary
At Wendy's, I excelled in a fast-paced environment, showcasing my ability to multitask and maintain organization, ensuring high-quality customer service. My teamwork and critical thinking skills contributed to a positive work atmosphere, enhancing customer satisfaction and operational efficiency.
Offering a friendly and cooperative attitude, with the willingness to learn and grow in a dynamic environment. Bring an understanding of the importance of customer service and teamwork and the ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in a social worker role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
10.2021 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Arts - Social Work
California State University, San Bernardino
San Bernardino, CA05-2026
Vocational - Phlebotomy
Wagner Training Institute
1030 Nevada St Suite 201, Redlands, CA 9237410-2023
High School Diploma -
Arroyo Valley High School
1881 W Base Line St, San Bernardino, CA 9241108-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Self-discipline
- Active listener
- Critical thinking
- Patience to stressful situations
- Advocacy skills
- Decision Making
- Boundary Setting
- Empathy
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Wendy's
10.2021 - 07.2024
Bachelor of Arts - Social Work
California State University, San Bernardino
Vocational - Phlebotomy
Wagner Training Institute
High School Diploma -
Arroyo Valley High School
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