Natalia Hradecky
Ottawa
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed, strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Host/Server
Captain's Boil
06.2023 - Current
- Answered customer questions about hours, seating, and menu information
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Booster Juice Smoothie
08.2022 - 06.2023
- Met all customer needs with fast, friendly and knowledgeable service
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas
- Wrapped and bagged customer orders for take-out service
- Greeted guests, answered menu questions and delivered excellent customer service
- Trained junior team members in food handling and customer service procedures.
Crew Member
Tim Hortons
10.2021 - 04.2022
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Kept wait times low with smooth management of order taking and payment processing
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies
- Worked hard to quickly learn required tasks to maximize performance.
Education
High School -
St. Joseph Catholic High School
Ottawa, Ontario06.2024
Bachelor of Science - Nursing
University of Ottawa
Ottawa, ON04-2029
Skills
- Time management
- Cleaning and sanitizing
- Collaboration
- Order preparation
- Waiting Tables
- Multitasking and organization
Timeline
Host/Server
Captain's Boil
06.2023 - Current
Barista
Booster Juice Smoothie
08.2022 - 06.2023
Crew Member
Tim Hortons
10.2021 - 04.2022
High School -
St. Joseph Catholic High School
Bachelor of Science - Nursing
University of Ottawa