Natalia Hockelmann
North Hollywood,CA
Summary
Highly motivated, multilingual real estate agent with a strong finance background and excellent client-service skills. Fast learner committed to delivering great results.
Overview
10
10
years of professional experience
Work History
Client Support Officer
EFG Bank
05.2018 - 08.2022
- Dealing with daily clients queries: placing futures, FX and other securities transactions with dealing room; executing payment; setting up and prolonging credits.
- Account openings for corporate and individual clients: participating in meetings with clients; preparing Due Diligence and KYC.
- Following up the accounts after opening: actively involved in periodic KYC reviews; participating in FATCA documentation upgrade; eliminating compliance deficiencies.
Real Estate Agent
05.2020 - 07.2022
- Assisted clients in buying, selling, and renting residential properties.
- Prepared listings, organized showings, and managed negotiation between buyer and seller.
- Ensured full legal compliance and smooth coordination with notaries and banks.
Receptionist/ Manager Assistant
Sanne Group
12.2017 - 04.2018
- Meeting and greeting clients
- Booking meetings
- Answering and forwarding phone calls
- Sorting and distributing post
- Writing and distributing email, correspondence, letter, faxes.
- Keeping updated records of office expenses and costs
- Providing administrative support to the daily functioning of the company
Set-up of own business
Internet Marketing
01.2016 - 01.2018
- Responsible for purchasing and shipping
- Monitoring compliance
- Dealing with telephone and email enquiries
Receptionist
East-West United Bank SA
01.2014 - 01.2015
- Meeting and greeting clients
- Booking meetings
- Answering and forwarding phone calls
- Sorting and distributing post
Client support officer
Privat Bank
01.2013 - 05.2014
- Account openings for clients
- Participating in meetings with clients
- Preparing Due Diligence and KYC
- Developed excellent customer service and communication skills
- Build excellent team work skills in busy environment
Education
License - Real Estate Agent
US Realty Training
Encino, CA01-2025
School Certificate - General Accounting
Luxembourg Lifelong Learning Center
Luxembourg01.2016
Master of Science - Finance and Credit
Kyiv National Economic University
Ukraine05.2012
Languages
English
German
Spanish
Ukrainian
Russian
Hobbies
Singing, dancing, fitness, tennis, travelling, self-development
Timeline
Real Estate Agent
05.2020 - 07.2022
Client Support Officer
EFG Bank
05.2018 - 08.2022
Receptionist/ Manager Assistant
Sanne Group
12.2017 - 04.2018
Set-up of own business
Internet Marketing
01.2016 - 01.2018
Receptionist
East-West United Bank SA
01.2014 - 01.2015
Client support officer
Privat Bank
01.2013 - 05.2014
License - Real Estate Agent
US Realty Training
School Certificate - General Accounting
Luxembourg Lifelong Learning Center
Master of Science - Finance and Credit
Kyiv National Economic University