Natalia Hernandez
Toronto,ON
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Member Engagement Associate
Altea Active
04.2025 - Current
- Collaborated with cross-functional teams to optimize operational workflows and enhance productivity.
- Analyzed data trends to identify areas for process improvement and implement effective solutions.
- Developed training materials to onboard new team members efficiently and ensure compliance with procedures.
- Streamlined reporting processes, enhancing accuracy and reducing turnaround time for key deliverables.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
FOH Team Member/Customer Support Specialist
Aramark
06.2023 - 11.2024
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Managed cash register operations, accurately handling transactions and balancing end-of-shift reports.
- Resolved guest inquiries and complaints promptly, enhancing overall service quality and retention rates.
- Implemented new inventory management practices, reducing waste and optimizing stock levels.
Logistics Coordinator
Lean Staffing Solutions
11.2021 - 12.2022
- Coordinated logistics operations to optimize supply chain efficiency and ensure timely deliveries.
- Managed inventory levels, facilitating accurate tracking and reducing discrepancies in stock counts.
- Collaborated with vendors to negotiate shipping agreements, improving cost-effectiveness of transportation services.
- Implemented process improvements that enhanced order fulfillment speed and accuracy within the logistics team.
Administrative Assistant/Front Desk Receptionist
Lunala Hotel Boutique
11.2020 - 10.2021
- Assisted in daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed reservation system, updating bookings and coordinating with housekeeping for room readiness.
- Responded to guest inquiries promptly, providing information on hotel services and local attractions.
- Organized travel arrangements for staff and management, optimizing schedules for efficiency.
Education
Post-Graduate Certificate - Digital Business Management
Toronto School of Management
Toronto12-2026
Diploma - Business Administration
ILAC International College
Toronto10-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
Member Engagement Associate
Altea Active
04.2025 - Current
FOH Team Member/Customer Support Specialist
Aramark
06.2023 - 11.2024
Logistics Coordinator
Lean Staffing Solutions
11.2021 - 12.2022
Administrative Assistant/Front Desk Receptionist
Lunala Hotel Boutique
11.2020 - 10.2021
Post-Graduate Certificate - Digital Business Management
Toronto School of Management
Diploma - Business Administration
ILAC International College