Natalia Hernandez

• Managed filing system, entered data and completed other clerical tasks.
• Supported staff through scheduling appointments, uploading necessary documents, and contacting staff's clients.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

● Organized store merchandise racks and displays to promote and maintain visually
appealing environments.
● Assisted customers with prompt and polite support in-person and via telephone.
● Worked closely with shift manager to solve problems and handle customer concerns.

● Greeted customers and helped with product questions, selections and purchases.

● Monitored team work performance and elevated production or personnel issues to
management.
● Completed processing activities to conform with laws, safety standards and product hygiene standards.
● Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
● Supported new employees with training in proper stripping, packaging,inventory management and cleaning.

● Labeled, recorded and inspected packaging to prepare for shipment or storage.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.