Natalia Garcia Zambrano
Laval,Québec
Summary
Dedicated customer service professional with 5 years of experience in delivering exceptional support and fostering positive client relationships. Skilled in effective communication, problem-solving, and managing inquiries efficiently. Committed to exceeding expectations and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Representative
Greenspace
03.2024 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
Dental Secretary
Montréal Family Dentistry
07.2023 - 01.2024
- Updated patient contact information regularly within the database, facilitating effective communication between the practice and its clients.
Customer Service Cashier
National Bank
07.2022 - 10.2022
- Managed high-volume cash handling responsibilities while maintaining accuracy and security standards.
Customer Service Representative
IQor
11.2019 - 01.2021
- Enhanced customer satisfaction by implementing efficient call center operations strategies.
Retail Sales Associate
Magasin Ardène Au Centre Laval
10.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Associate
Magasin H&M Au Carrefour Laval
08.2018 - 11.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Web And Mobile Application Development -
Ahuntsic College
Montreal05.2023
Certificate in Dental Secretarial Studies -
Training Pro Santé
Laval01.2020
High School Diploma -
Divino Salvador High School
Bogota12.2015
Skills
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Customer Service
- Payment Processing
- Teamwork and Collaboration
Other Experiences
- Programming Animator, 2022, Écoles estime
- Assembler, 2021, Pelican
- Day Camp Animator, 2019, YOPI, Loissirs 3000
- Childcare Provider, 2014, Daycare
Hobbies and Interests
- Fournir un excellent service à la clientèle
- Informatique - esprit technique, capacité de concentration, perspicacité
- Activités liées à l'organisation et à la gestion
- Engagement envers l'amélioration professionnelle
Languages
French
Full Professional
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Representative
Greenspace
03.2024 - Current
Dental Secretary
Montréal Family Dentistry
07.2023 - 01.2024
Customer Service Cashier
National Bank
07.2022 - 10.2022
Customer Service Representative
IQor
11.2019 - 01.2021
Retail Sales Associate
Magasin Ardène Au Centre Laval
10.2019 - 03.2020
Retail Sales Associate
Magasin H&M Au Carrefour Laval
08.2018 - 11.2018
Web And Mobile Application Development -
Ahuntsic College
Certificate in Dental Secretarial Studies -
Training Pro Santé
High School Diploma -
Divino Salvador High School
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