Natalia Gallego Escobar
Innisfil
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Giant Tiger
09.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Flight Services
Georgian College
Barrie, ON04-2025
High School Diploma -
St. Peters Catholic Secondary School
Barrie, ON06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Team development
- Computer proficiency
- Payment processing
- Product knowledge
Languages
Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Certification
- TrainCan Food Handler's Certification
- CPR/AED Certification
- First Aid Certification
- Smart Serve Ontario Certificate
- Defensive Concepts Certificate
Specialist High Skills Major Award
A specialized high school program focusing on a specific sector while meeting the requirements to graduate from secondary school. it assists a students transition after graduation to college, university, or the workplace
Timeline
Customer Service Representative
Canadian Tire
05.2022 - Current
Customer Service Representative
Giant Tiger
09.2020 - 09.2021
- TrainCan Food Handler's Certification
- CPR/AED Certification
- First Aid Certification
- Smart Serve Ontario Certificate
- Defensive Concepts Certificate
No Degree - Flight Services
Georgian College
High School Diploma -
St. Peters Catholic Secondary School
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