Natalia Forward

• Establishing and monitoring sales targets
• Securing sales revenue in excess of $2,000,000 annually
• Key Account Management, reviewing existing service levels and with key partners
• Identifying new business opportunities, aligning business strategies
• Preparation of regular sales and key account management updates for senior leadership
• Improved customer engagement, identifying and addressing issues in a quick and effective manner
• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
• Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
• Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
• Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
• Networked at events and prospected for new customers with diverse strategies.

My role involved marketing private investment opportunities to accredited investors, managing and growing ongoing client relationships and develop and implement sales strategies. Communicating within the regulations of KYP & KYC, and articulating industry and economic trends, investment performance and appropriate risk.

• Handle confidential client information and details
• Scheduling and booking meetings with clients for IRP's
• Actively pursuing new business opportunities for IRP's
• Maintaining and establishing relationships with new and existing customers

• Establishing a customer base for Durabond maintenance services commercial, industrial, residential and institutional
• Frontline customer representative responsible for budgets, service overview and analysis
• Presentation development and budget design
• Contract review and negotiations with customers
• Successfully established a new customer baseline of 37 customers first year resulting in revenue in excess of $1,000,000 annually

• Identifying customer needs and requirements correctly ensuring proper customer support
• Identified to support product exchange, resulting from strong customer relationships and expedited reaction time for key customer base
• Provided customers with new product updates relative to their requirements, in addition to comparative quotes and recommendations
• Working within and respected customer budgets, demonstrating savings for customers on a regular basis
• Responsible for regular daily sales targets and new customer business introductions to services and solutions
• Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
• Contributed to annual revenue goals by selling new services and developing new accounts.

• Responsible for identifying and developing new business
• Facility meetings and client tours of commercial real estate
• Ensuring the "right solution for customer needs", aligning customer budget expectations and guidelines are met
• Negotiation of lease agreements with landlords, property managers, lawyers and customers
• Establishing and maintaining relationships with landlords and customers
• Created and implemented a sales training program accelerating new hires and profitability