Summary
Overview
Work History
Education
Skills
Languages
Websites
Volunteer Experience
Languages
INTERNSHIP ARDENE MAY 2021
Timeline
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Natalia Durante

Dollard-des-Ormeaux,QC

Summary

Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

7
7
years of professional experience

Work History

Sales & Marketing Manager

Aqua Spa Nuance
Dollard-des-Ormeaux, QC
10.2024 - Current
  • Analyzed customer feedback to improve product features and services.
  • Designed promotional materials such as flyers, brochures, catalogs, advertisements.
  • Created marketing campaigns to promote products, services, and brand awareness.
  • Conducted market research to inform pricing strategy decisions.
  • Developed and implemented strategies to increase customer satisfaction and sales growth.
  • Coordinated efforts between the Marketing Department and Sales Team in order to maximize revenue potential from each sale opportunity.
  • Created content such as press releases, website copy, blog posts, social media posts, email campaigns.

Operations Coordinator

Le Creuset
10.2022 - Current
  • Control e-commerce channel (creating trade agreements, collaborating with warehouse to ensure all orders are fulfilled)
  • Place wholesale and national orders
  • Attend photo shoots, unpacking and organizing all new products
  • Contributed to content creation for Instagram and collaborated on brainstorming engaging video concepts.
  • Manage warranty claims

Owner/Operatpr

Nat’s Lashes
Dollard-des-Ormeaux, QC
01.2018 - Current
  • Perform professional eyelash extensions, lift and tint and brow lamination
  • Provide recommendations and education to customers on proper aftercare
  • Develop and curate engaging content for social media platforms - images, videos, and contests @nats_lashes

Part Time Client Advisor

Tiffany & Co
12.2020 - 01.2022
  • Drive business through key product pillars
  • Developing client relationship
  • Providing services based on client needs
  • Online order fulfilment and inventory management

Coffee Specialist

Nespresso
01.2019 - 01.2021
  • Assist customers with their coffee needs (coffees and machines)
  • Process online orders
  • Barista
  • Coordinate employee engagement activities for all staff

Education

Bachelor of Arts - Sociology

Concordia University
Montreal

Diploma - Business Marketing

Dawson College
Montreal

High School Diploma - International Baccalaureate Program with Honors

Pierrefonds comprehensive HS

Skills

  • Digital marketing
  • Brand management
  • Customer relationship management
  • Team collaboration
  • Sales and prospect management
  • Team leadership
  • Leads prospecting
  • Account development
  • Strategic planning

Languages

English (Spoken/Written), French (Spoken/Written), Italian (Spoken/Written)

Volunteer Experience

Girl Empowerment Fundraiser, Co-chaired and piloted event

Languages

English
Professional
French
Professional
Italian
Limited

INTERNSHIP ARDENE MAY 2021

  • Data research
  • Competition reports
  • Report analysis
  • Photo studio assistant
  • Data entry

Timeline

Sales & Marketing Manager

Aqua Spa Nuance
10.2024 - Current

Operations Coordinator

Le Creuset
10.2022 - Current

Part Time Client Advisor

Tiffany & Co
12.2020 - 01.2022

Coffee Specialist

Nespresso
01.2019 - 01.2021

Owner/Operatpr

Nat’s Lashes
01.2018 - Current

Bachelor of Arts - Sociology

Concordia University

Diploma - Business Marketing

Dawson College

High School Diploma - International Baccalaureate Program with Honors

Pierrefonds comprehensive HS

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Natalia Durante