Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Natalia Droluk

Toronto ON,ON

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Barista

Good Earth
10.2023 - Current
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Implemented creative seasonal promotions to attract new clientele and boost sales performance during slow periods.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.

Barista Shift Supervisor

Pause
04.2021 - 08.2023
  • Reduced waste by implementing inventory control measures and properly storing perishable goods.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Monitored customer feedback to improve barista performance and customer service.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Junior Barista

Urban Cups
02.2019 - 03.2021
  • Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
  • Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
  • Demonstrated exceptional attention to detail when crafting visually appealing latte art designs.
  • Educated customers about coffee origins and flavor profiles, fostering a greater appreciation for specialty coffee offerings.
  • Collaborated with team members to streamline workflow for improved customer service experience.

Education

Bachelor of Arts - Accounting And Finance

Khmelnytskyi Cooperative Institute
Ukraina
06.2021

Skills

  • Adaptive and creative
  • Safe Food Handling
  • Packaging and Labeling
  • Cooking
  • Relationship Building
  • Cash Handling
  • Up-selling
  • Friendly and outgoing
  • Coffee and Tea Preparation
  • Coffee expertise
  • Espresso preparation
  • Beverage Preparation
  • Order Preparation
  • Cleaning and sanitizing
  • Exceptional customer service
  • Cleanliness
  • Food Serving and Preparation
  • Order Taking
  • Espresso machine operation
  • Hospitality and Professionalism
  • Opening and closing duties
  • Flexible Schedule
  • Menu Memorization
  • Latte art
  • Display Maintenance
  • Multitasking Abilities

Languages

English
Limited Working
Polish
Elementary
Ukrainian
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Good Earth
10.2023 - Current

Barista Shift Supervisor

Pause
04.2021 - 08.2023

Junior Barista

Urban Cups
02.2019 - 03.2021

Bachelor of Arts - Accounting And Finance

Khmelnytskyi Cooperative Institute

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Natalia Droluk