Natalia Da Silva
Brantford,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Sessions Cannabis
03.2022 - Current
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Lead
Sessions Cannabis
05.2021 - 03.2022
- Receive orders, Cash out customers, Preform cleaning duties, Open/close store, Inventory, Managing staff, Made schedules, Training
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
Assistant Manager
Prime Communications Canada
07.2018 - 05.2021
- Responsible for opening and closing store; following all store policies and procedures,
- Dealt with customer issues,
- Handled all Point Of Sales including cash, debit, credit and exchanges,
- Stocked product according to price, size and locations, Sent out repairs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Supervisor
Coquette International Inc
06.2017 - 07.2018
- Responsible for opening and closing store; following all store policies and procedures, Dealt with customer issues, Handled all Point Of Sales including cash, debit, credit and exchanges, Stocked product according to price, size and locations, Traveled to different locations when short staffed
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
Peoples Jewellers
12.2016 - 12.2017
- Handled all Point Of Sales including cash, debit, credit and exchanges, Maintained a clean and organized work station, Responsible for opening and closing store; following all store policies and procedures, Sent and setup jewelry repairs, Preformed jewelry inspections
Sales Associate
Pet Valu
01.2016 - 01.2017
- Handled all Point Of Sales including cash, debit, credit and exchanges, Maintained a clean and organized work station, Responsible for opening and closing store; following all store policies and procedures, Certified in animal nutrition, Cleaned and sanitized animal cages, Stocked product according to price, size and locations
Secretary
Reliable home improvements
01.2014 - 01.2016
- Answered phone calls and took messages, Created invoices, Preformed data entries of invoices, Schuduled appointments
Sales Associate
Ardene
01.2014 - 01.2015
- Stocked product according to price, size and locations, Handled all Point Of Sales including cash, debit, credit and exchanges, Maintained a clean and organized work station, Responsible for opening and closing store; following all store policies and procedures
Education
College diploma - Business Management
Conestoga College
Brantford, ON04.2018
Skills
- Retail Management
- Manager Experience
- Cash Handling
- Supervising Experience
- Inventory Control
- Performance Evaluation
- Excellent Communication
- Business Administration
- Budget Management
- Business Development
- Merchandising
- POS
- Schedule Management
- Store Management Experience
- Organizational Skills
- Payroll
- Budgeting
- Retail Sales
- Time Management
- Schedule management (3 years)
- Progressive staff training (3 years)
- Staff Development
- Operations Management
- Sales Growth
Certification
- Cannabis retail manager license, 06/01/22, 06/01/24
- Driving Licence, Present
- Make up artist certification, Present
Additional Information - Skills Profile
- A self-driven individual, who works well within a team or independently
- Always striving to produce and complete all work in an accurate and timely manner
- Strong organizational and time-management skills
- Able to produce many office style documents; including; business letters, file cards
- Knowledgeable in all Word programs
- Appropriately respond to customers inquiries and provide accurate and relevant information
- Demonstrates excellent listening skills while interacting with customers
- Knowledgeable in B2B Sales
- Knowledgeable in Progress Improvement Plan Training
Languages
English
Full Professional
Timeline
Multi-Unit Manager
Sessions Cannabis
03.2022 - Current
Store Lead
Sessions Cannabis
05.2021 - 03.2022
Assistant Manager
Prime Communications Canada
07.2018 - 05.2021
Supervisor
Coquette International Inc
06.2017 - 07.2018
Sales Associate
Peoples Jewellers
12.2016 - 12.2017
Sales Associate
Pet Valu
01.2016 - 01.2017
Secretary
Reliable home improvements
01.2014 - 01.2016
Sales Associate
Ardene
01.2014 - 01.2015
College diploma - Business Management
Conestoga College
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