Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Contreras

Sacramento

Summary

Organized and reliable customer service professional with experience in front desk operations, appointment scheduling, and customer service. Skilled in working with multiple departments to ensure smooth communication and efficient workflow. Known for being detail- oriented with strong leadership skills. Eager to apply strong administrative and communication abilities in a hospital setting to support surgical teams and help patient care operations run smoothly.

Overview

4
4
years of professional experience

Work History

Retail Sales Consultant

AT&T
12.2021 - Current
  • Managed high volume multitasking environments by handling calls, updating accounts, and trouble shooting services simultaneously.
  • Reviewed customers orders, service updates, and account changes with close attention to detail to ensure accuracy and follow company policies.
  • Communicated effectively with both customers and team members using verbal, written, and nonverbal communication strategies
  • Used Microsoft and Outlook to communicate with different team members.
  • Managed tasks in a busy environment with constant interruptions, while still meeting goals and service standards.
  • Handled sensitive customer information with confidentiality and discretion aligning with HIPAA.
  • Work independently and as a team, staying flexible and open to changes while finding solutions to challenges.


Receptionist

Chevrolet Motors
01.2021 - 12.2021


  • Accurately updating customer profiles in the system.
  • Provide customer service
  • Managed high volume of incoming calls, scheduled service appointments, and greeting customers insuring a seamless front desk operation.
  • Calender management
  • Coordinated with staff of all levels to enhance workflow efficiency.

Education

High School Diploma -

Oakmont Highschool
Roseville, CA
05-2020

Skills

  • Ability to learn and adapt to system
  • Ability to collaborate with targeted audience, and staff
  • Familiar with Microsoft word, and Outlook
  • Good understanding of office equipment (printer, fax machine, scanning)
  • Inventory management
  • Effective written, verbal, and nonverbal communication skills
  • Interpersonal skills
  • Ability to interpret and apply company policy and procedure
  • Multitasking capabilities
  • Open minded and accepting to change
  • Attention to detail
  • Bilingual
  • Prioritization
  • Strong customer service skills
  • Manage workload with frequent interruptions

Timeline

Retail Sales Consultant

AT&T
12.2021 - Current

Receptionist

Chevrolet Motors
01.2021 - 12.2021

High School Diploma -

Oakmont Highschool

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Natalia Contreras