Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Natalia Coleman

San Jose

Summary

Dynamic and results-driven Behavioral Health Technician with extensive experience in customer service and business management. Committed to meeting company needs with consistent, organized practices. Thoroughly developed skills in personalized care support, adaptive communication techniques, record management via various platforms, as well as leading teams to achieve positive, efficient outcomes.

Overview

7
7
years of professional experience

Work History

Intensive Care Support Provider/Behavioral Health Technician

Maxim Healthcare Services
Fremont
12.2020 - Current
  • Follow the instructions of the BCBA/program supervisor.
  • Provide behavior assistance and interventions to assigned clients.
  • Provide daily living support services such as safety supervision, ambulation assistance, meal prep, feeding, toileting, bathing, and dressing.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained accurate records of client behavior and interactions.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Organized oral medications for clients following dosage and schedule requirements.

Animal Care Attendant/Front Desk Receptionist

UNI Pet Clinic
Union City
03.2020 - 12.2020
  • Perform medical exams; assess vital signs; triage patients and report medical history and client concerns to the veterinarian
  • Educate clients regarding preventative care, vaccinations, medical treatments to be administered, and procedures performed. Assist clients by phone as needed.
  • Write patient medical history; review and maintain accurate patient records in our computer database; maintain patient confidentiality; and work with veterinary medical insurance to process claims.
  • Assist with cleaning and preparation of surgical instruments, including autoclaving; ensure work stations are properly stocked; order medical supplies and medications; and clean and disinfect work spaces as needed.
  • Trained new staff members on proper animal care techniques.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Administered medications and treatments as prescribed by veterinarians.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Production Associate

Zoetis
Union City
12.2019 - 03.2020
  • Loaded and unloaded semi-automated equipment and maintained a record of assembly process, progress, and problems.
  • Performing operations on assembly line by material handling and packaging.
  • Cleaning and inspecting parts and disassembly of returned units
  • Reported defective material or questionable conditions to production department supervisor
  • Maintain the manufacturing work area and equipment

CSR

Bank of America
San Leandro
12.2019 - 03.2020
  • Responded to customer requests for products, services, and company information.
  • Leveraged sales expertise to promote debit and credit cards, and capitalize on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs, or wants.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales.
  • Processed customer account changes with proprietary software.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Utilized job-related software to prepare money orders, check balances, and facilitate withdrawals and deposits.
  • Managed inventory and supplies for maintaining compliance with bank regulations.

Warehouse Associate

Amazon
San Leandro
10.2018 - 08.2019
  • Scanned container labels to verify contents and determine the target destination using POS scanners.
  • Attached identifying labels to materials, or marked information on boxes, envelopes, and containers.
  • Staged products between receiving, storage, and shipping areas to accurately transfer items.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Education

High School Diploma -

Southern High School
Durham, NC
06.2016

Skills

  • Experienced Records Management

(File Management, Electronic Record Systems)

  • Microsoft Office/Excel Proficient
  • Medication Administration
  • Behavioral Interventions

Volunteer Experience

  • WOCC Give Away
  • OUSD Co - Dance Instructor

Timeline

Intensive Care Support Provider/Behavioral Health Technician

Maxim Healthcare Services
12.2020 - Current

Animal Care Attendant/Front Desk Receptionist

UNI Pet Clinic
03.2020 - 12.2020

Production Associate

Zoetis
12.2019 - 03.2020

CSR

Bank of America
12.2019 - 03.2020

Warehouse Associate

Amazon
10.2018 - 08.2019

High School Diploma -

Southern High School

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