Natalia Cipriano
Toronto
Summary
Creative, strategic, and willing to learn everyday, always looking for innovative and attractive ideas. High capacity of organization, negotiation and ability to interact with customers. Willing to work with organization, cooperation and responsibility.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
R Bakery
12.2022 - Current
- Responded to customer requests for products, services, and company information.
- Assisted in training new hires, sharing best practices for optimal performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Supported fellow team members during busy periods by stepping in to assist when needed.
Marketing Assistant
Kuria Group
05.2021 - 09.2022
- Managed campaigns that consistently exceeded sales goals.
- Created engaging advertising content for different virtual media such as social media, website and corporate videos
- Collaborated with graphic designers to create visually appealing advertisements for print and digital media.
- Planning and execution of corporate events, generating increased brand awareness among target audiences.
Marketing Intern
KuriaCoop
08.2019 - 04.2021
- Strategies for Financial Education.
- Assisted in creating written, video, and image content for marketing channels.
- Strategies for Financial Education. Evaluation of
strategic alliances and corporate agreements.
Customer Service
Corporation22
11.2018 - 08.2019
- Provided customer service, addressing inquiries related to promotions and extended services to the customers
- Enhanced member retention through personalized engagement by using databases to search for products and reactive memberships
- Negotiated favorable contracts with vendors for seasonal events, achieving significant cost savings for the organization.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Education
Bachelor of Science - Communications And Advertising
Peruvian University of Science
Lima- Peru01.2022
Skills
- Customer Service
- Creativity
- Proactivity
- Adobe Indesign
- Adobe Illustration
- Office 360
- Adaptability
- Photography
- Adobe Photoshop
Hobbies and Interests
- Communications
- Advertising
- Photography
Languages
English
Professional Working
Timeline
Customer Service Representative
R Bakery
12.2022 - Current
Marketing Assistant
Kuria Group
05.2021 - 09.2022
Marketing Intern
KuriaCoop
08.2019 - 04.2021
Customer Service
Corporation22
11.2018 - 08.2019
Bachelor of Science - Communications And Advertising
Peruvian University of Science
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