Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Timeline
Generic

Natalia Castro

Milton,ON

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. A hardworking and reliable employee with an extensive background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. An Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items and inquiring store prices. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. A highly-motivated employee with a desire to take on new challenges, strong adaptability and able to work effectively unsupervised and quickly master new skills. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Front End Assistant Manager Supervisor

#2810 Real Canadian Superstore
Milton, ON
01.2022 - Current
  • Performed data entry into company database systems.
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Handled cash transactions and ensured accuracy when entering payments into system.
  • Built strong relationships with customers through excellent customer service practices.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers by providing information and resolving complaints.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Customer Service Clerk

#2810 Real Canadian Superstore
Milton, ON
03.2020 - Current
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Provided product knowledge to customers through verbal communication and written correspondence.
  • Tracked customer feedback using surveys and other methods to provide insights into areas needing improvement.
  • Directed visitors to correct personnel to handle individual concerns.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Sold Lottery

Self-Checkout Attendant

#2810 Real Canadian Superstore
Milton
11.2019 - Current
  • Ensured proper operation of self-checkout machines by troubleshooting technical issues.
  • Checked customers' identification for age restricted items.
  • Assisted customers with scanning, bagging, and payment processes.
  • Provided excellent customer service at all times in a friendly manner.
  • Responded promptly to customer inquiries regarding self-checkout processes.
  • Demonstrated product knowledge to answer questions and provide assistance when needed.
  • Educated customers on the use of self-checkout machines when necessary.
  • Maintained cleanliness of checkout area, including wiping down counters and equipment surfaces regularly.
  • Verified accuracy of prices against item labels during checkout process.
  • Performed daily opening and closing duties according to store policies and procedures.
  • Collected data from various sources for analysis purposes.
  • Reported any discrepancies or irregularities that occurred during shifts to supervisors immediately.
  • Remained aware of surroundings and secured cash to minimize loss potential.

Cashier

#2810 Real Canadian Superstore
Milton, ON
09.2019 - Current
  • Greeted customers and answered any questions they had about the store's products, services or policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Front Desk Receptionist

Milton Health Centre
Milton
09.2023 - 03.2024
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Explained policies and procedures to visitors.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Scheduled appointments and maintained and updated appointment calendars.

Cashier

John’s No Frills
Milton, ON
06.2016 - 08.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

Bachelor of Arts - Psychology

THE UNIVERSITY OF GUELPH
Guelph, ON
06-2024

High School Diploma -

Milton District High School
Milton, ON
06.2019

Skills

  • Client Communication
  • Member support
  • Payment Collection
  • Performance Optimization
  • Cash Register Operation
  • Customer Service
  • ID Verification
  • Payment Processing
  • Returns processing
  • Cash Handling
  • Sales expertise
  • Cash Management
  • Scanner operations
  • Merchandise Restocking
  • Liquor Law Compliance
  • Product Knowledge
  • Guest inquiries
  • Time management skills
  • Cash Drawer Balancing
  • Records Maintenance
  • Staff Mentoring
  • Conflict Resolution
  • Daily Reporting

Volunteer Experience

  • Royal Canadian Navy Cadets, 2012, 2014
  • Loblaws Annual Christmas Kids party, 2017, 2018

Hobbies and Interests

  • Travelling
  • Reading
  • Blogging
  • Learning new things
  • Bilingual in English, Spanish and a bit of French
  • Painting and creating art including photography
  • Volunteering

Timeline

Front Desk Receptionist

Milton Health Centre
09.2023 - 03.2024

Front End Assistant Manager Supervisor

#2810 Real Canadian Superstore
01.2022 - Current

Customer Service Clerk

#2810 Real Canadian Superstore
03.2020 - Current

Self-Checkout Attendant

#2810 Real Canadian Superstore
11.2019 - Current

Cashier

#2810 Real Canadian Superstore
09.2019 - Current

Cashier

John’s No Frills
06.2016 - 08.2017

Bachelor of Arts - Psychology

THE UNIVERSITY OF GUELPH

High School Diploma -

Milton District High School

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Natalia Castro