Natalia Bergman
Calgary,Alberta
Summary
Dedicated and highly effective professional with strong work ethic and effective communication skills. Experienced in providing high-level care to diverse client populations and to the office team. Years of extensive hands-on experience in providing high quality administrative support to complex different businesses. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Coordinator
Canadian Choice Windows and Doors
Calgary, AB
10.2022 - 06.2024
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Assessed, monitored and reported on work progression.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Submitted budget estimates, progress reports and cost tracking reports.
- Conducted interviews with potential employees in order to assess their skills and qualifications.
- Organized training sessions for new hires in order to ensure a smooth transition into their roles.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
Project Coordinator
Home-Rail Ltd
Calgary, AB
01.2022 - 09.2022
- Submitted budget estimates, progress reports and cost tracking reports.
- Assessed, monitored and reported on work progression.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices and expense reports.
- Responded to customer issues to provide immediate resolution and improve retention.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
Project Coordinator
Ecoline Windows
Calgary, Alberta
03.2021 - 01.2022
- Managing workload for 12 installer crews from four different cities: Edmonton, Vancouver, Regina, Saskatoon.
- Scheduled work for all crews according to their abilities, cost of the job and workload.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Providing detailed updates to project managers, monitored and reported on work progression.
- Ensuring team members have the supplies and resources they need to complete their assigned projects on time.
- Communication with customers and managing unhappy and frustrated clients.
Manager of Client Services and Field Operations
LV Courier
Calgary, AB
06.2019 - 02.2021
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Maintained accurate records of all client interactions and transactions in the company database system.
- Analyzed customer feedback data to identify areas of improvement in client services operations.
- Collaborated with marketing teams to develop promotional campaigns targeting existing customers.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
Assistant of Associate Professor of Pediatrics
Brantford Pediatrics
Brantford
08.2018 - 04.2019
- Optimized patients' satisfaction by efficiently handling of administrative duties (e.g., maintaining medical records; processing patients, provider time and treatment room utilization by scheduling appointments, managing patients flow accordingly to situation, billing and coding).
- Conducted research on new treatments or therapies available for specific conditions.
- Explained treatment procedures and physicians' instructions.
- Prepared and sent patient referrals.
- Coordinated collaborative work with different departments: pharmacy, hospital, specialists.
- Developed Telemedicine communication.
- Increased monthly profit be effectively scheduling appointments.
- Increased patients flow and retained current clients.
- Prepared documentation promptly and accurately.
- Created a new Web Site and maintained all social media sources (FaceBook, Instagram, two web sites).
- Reliable: worked extra hours when needed.
- Managed the database of patient information.
- Demonstrated proficiency in taking patient medical histories and vital signs.
- Comforted patients by anticipating patients' anxieties; answering patients' questions.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
- Took a part in all aspects of clinic management.
Medical Office Assistant
Calgary Family Clinic
01.2016 - 07.2018
- Welcomed patients, relatives and visitors in person and over the telephone
- Answered and referred inquiries; scheduled appointments; kept patient appointments on schedule by notifying provider of patient's arrival
- Optimized patients' satisfaction by efficiently handling of administrative duties (e.g., answering phones, maintaining medical records; processing patients, provider time and treatment room utilization by scheduling appointments in person or by telephone, managing patients flow accordingly to situation, billing and coding, reminding doctor of service delays)
- Demonstrated proficiency in taking patient medical histories and vital signs
- Comforted patients by anticipating patients' anxieties; answering patients' questions
- Ensured availability of treatment information by filing and retrieving patient records
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped patients in distress by responding to emergencies
- Protected patients' rights by maintaining confidentiality of personal and financial information
Clinician Assistant
Calgary Family Clinic
Calgary, AB
02.2016 - 07.2018
- Assisted all aspects of the daily functioning of a busy clinical office to family physician, chiropractic, massage therapists, physiotherapists, acupuncturist.
- Received a high volume of incoming calls; handed in-person inquiries from clients and practitioners; scheduled appointments over the phone and in-person
- Filed, collected, and expedited third-party claims (MVA cases, insurance companies claims, correspondence and calls from lawyers).
- Invoiced, billed, coded accordingly to medical coding system.
- Answered incoming calls from patients regarding medical questions or concerns.
- Performed data entry into practice management software systems.
- Ensured all medical charts were up to date prior to clinician's review of patient visit notes.
- Maintained accurate records of patient visits, including diagnosis codes and treatment plans.
- Assisted with scheduling appointments and patient registration.
- Processed referrals for specialist care when necessary.
- Greeted patients upon arrival and directed them to appropriate areas or personnel.
- Prepared examination rooms by stocking supplies and ensuring equipment was functioning properly.
- Tracked lab results and communicated any findings to clinicians or patients as required.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Clinician Assistant
Royal Oak Medical Clinic
Calgary, AB
01.2010 - 03.2016
- Assisted clinicians with procedures such as taking vital signs, checking lab results, collecting urine samples.
- Maintained accurate records of patient visits, including diagnosis codes and treatment plans.
- Managed all incoming correspondence related to patient care.
- Processed referrals for specialist care when necessary.
- Tracked lab results and communicated any findings to clinicians or patients as required.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Contacted medical facilities to schedule patients for admission.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Diploma of Administrative Assistant (including accounting) -
Reeves College
01.2014
Skills
- Communication
- Organization and time management
- Problem-solving
- Positive attitude
- Schedule Management
- Problem-Solving
Certification
- CPR/First Aid - 07/2019
- Police Clearance - 07/2019
- Field Health examiner - 09/2018
- TCPS 2: CORE - 09/2018
- Clinical Research Essentials, Canadian Academy for Health Professionals - 09/2018
- Academic IELTS - 07/2016
- Administrative Assistant - 12/2013 - 12/2014
Languages
English
Full Professional
Russian
Native/ Bilingual
Timeline
Project Coordinator
Canadian Choice Windows and Doors
10.2022 - 06.2024
Project Coordinator
Home-Rail Ltd
01.2022 - 09.2022
Project Coordinator
Ecoline Windows
03.2021 - 01.2022
Manager of Client Services and Field Operations
LV Courier
06.2019 - 02.2021
Assistant of Associate Professor of Pediatrics
Brantford Pediatrics
08.2018 - 04.2019
Clinician Assistant
Calgary Family Clinic
02.2016 - 07.2018
Medical Office Assistant
Calgary Family Clinic
01.2016 - 07.2018
Clinician Assistant
Royal Oak Medical Clinic
01.2010 - 03.2016
Diploma of Administrative Assistant (including accounting) -
Reeves College
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