Natalia Barreto
Ajax
Summary
Experienced and dynamic hospitality worker with a proven track record in high-volume, upscale, and nightlife environments. Skilled in providing exceptional customer service, managing clientele, and maintaining professionalism under pressure. Adept at multitasking, upselling, and creating memorable guest experiences whether behind the bar, on the floor, or at the door. Passionate about delivering top-tier service with a friendly, composed, and adaptable approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mansion Kitchen + Bar
Pickering
10.2024 - Current
- Guided guests through seasonal menus and wine pairings, showcasing deep product knowledge and enhancing the overall dining experience.
- Maintained detailed knowledge of menu ingredients, preparation methods, ensuring accurate recommendations and guest safety.
- Executed multitasking with proper pacing, coordinating with kitchen and bar staff to ensure timely delivery.
Bartender
BK Empire Lounge
Vaughan
02.2024 - Current
- Crafted a wide range of cocktails, classics, and signature drinks with precision, consistency, and speed in a high-volume bar setting.
- Managed multiple orders efficiently under pressure while maintaining accuracy and composure during peak hours.
- Handled cash and POS transactions with accuracy, often balancing high-volume tabs and open bar setups.
- Maintained a clean, organized, and fully stocked bar according to health and safety standards.
- Built strong rapport with regulars and VIPs, contributing to customer retention and positive word-of-mouth.
Server
The Nine-0-Five Lounge
Pickering
09.2021 - 11.2022
- Checked with guests to get feedback on food served, resolve issues, bring additional items.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered bottle service, upselling premium products to increase sales.
- Maintained a strong awareness of guest needs, quickly responding to requests and ensuring a seamless and enjoyable experience.
VIP Hostess
Grand Bizarre
Toronto
06.2022 - 08.2022
- Welcomed and seated guests with a positive demeanor.
- Managed reservations and waitlists using digital and manual systems, optimizing table turnover during peak hours.
- Stayed up to date on club promotions and events, acting as a resource for guests, and ensuring they were informed and engaged.
Education
High School Diploma -
St. John Paul II Catholic Secondary School
Toronto, ON06-2019
Skills
- Guest engagement
- Conflict resolution
- Cocktail preparation
- Upselling techniques
- Table management
- Time management
- High volume dining
- Transactions and cash handling
Languages
Spanish
Professional
Certification
- Smart serve
Timeline
Server
Mansion Kitchen + Bar
10.2024 - Current
Bartender
BK Empire Lounge
02.2024 - Current
VIP Hostess
Grand Bizarre
06.2022 - 08.2022
Server
The Nine-0-Five Lounge
09.2021 - 11.2022
High School Diploma -
St. John Paul II Catholic Secondary School
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