Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Barreto

Toronto,ON

Summary

Dedicated worker with fluency in both English and Spanish, with a background in the fitness industry, child care and costumer service. Recognized for commitment to exceptional costumer service, problem solving skills, effective communication, good team work. Seeking to leverage my skills and experience in Fit4Less as a manager.

Overview

6
6
years of professional experience

Work History

Gym Host

Fit4Less
05.2021 - Current
  • Welcomed and greeted members upon entry, fostering a friendly and inclusive atmosphere.
  • Effectively addressed member inquiries, providing information on gym facilities and membership options.
  • Managed front desk operations, including check-ins, membership inquires, and processing payments.
  • Resolved customer concerns and issues promptly, ensuring high levels of satisfaction.
  • Collaborated with team members to follow cleaning procedures, contributing to a positive member experience.

Day Care

Kimbercroft Daycare
04.2018 - 01.2021
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

Server

All Stars Wings & Ribs
07.2018 - 01.2020
  • Greet and welcome customers in friendly manner.
  • Relay orders to kitchen staff and ensure timely delivery of food to customers.
  • Monitor and attend to customer needs throughout their dining experience.
  • Coordinate with kitchen and other staff to ensure smooth flow of service.
  • Address customer concerns or complaints professionally and seek assistance from management when needed.
  • Promote daily specials and upsell additional items to enhance the customer experience and increase sales.

Education

High School Diploma -

St. John Paul II Catholic Secondary School
Toronto, ON
06.2019

Skills

  • Customer Service
  • POS Software
  • Phone Inquiries
  • Active Listening
  • Guest Interaction
  • Excellent Communication

Timeline

Gym Host

Fit4Less
05.2021 - Current

Server

All Stars Wings & Ribs
07.2018 - 01.2020

Day Care

Kimbercroft Daycare
04.2018 - 01.2021

High School Diploma -

St. John Paul II Catholic Secondary School

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Natalia Barreto