Natalia Angulo
Moncton,NB
Summary
Customer-oriented with 10+ years of administrative experience with excellent interpersonal and communication skills. Driven and dedicated with focus on delivering exemplary service. Ability to adapt to the different needs of the organization, granting quality, efficiency, confidentiality, and support to ensure company goals and objectives are accomplished. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Comfort Inn by Choice Hotels
10.2022 - Current
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries, complaints, and special requests to maximize guest satisfaction.
- Use of suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Make reservations for guests in-house and call in, understanding cancellation procedures.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use of proper telephone etiquette.
- Count and secure the bank at the beginning and end of the shift. Process all payment types, vouchers, paid-outs, charges, and provide change.
Business Development Associate
Appalanca LLC
07.2021 - 06.2022
- Developed new markets and improved sales.
- Performed and executed virtual meetings, webinars, and events.
- Managed multiple projects concurrently and met deadlines
- Assisted with drafting business plans, sales pitches, presentations, reference material, and other documents as required
- Social Media
Executive Assistant
ES Windows LLC
11.2013 - 02.2021
- Conducted research, compiled data, and created reports on various topics based on needs of the executive.
- Kept executive's agenda up to date, including adding events, rescheduling appointments, and providing daily briefings.
- Coordinated meetings, conference calls, video conferences and organized required materials.
- Coordinated travel arrangements.
- Oversaw all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
- Liaised with employees, customers, and organizations on behalf of executive.
- Set up and maintain manual and computerized information filing systems.
- Maintained high professionalism and strict confidentiality.
Sales Administrative Assistant
Credit Card Dept Banco De Occidente
11.2009 - 11.2013
- Tracked and reported sales indicators to management
- Processed and checked orders submitted by credit card sales representatives
- Reviewed sales commissions and bonuses
- Assisted customers with inquiries
- Assisted Sales Manager in day-to-day operations
- Data entry
- Order office supplies and maintain inventory
- Arrange travel schedules and make reservations
- Recorded and prepared minutes of meetings
- Answered telephone and electronic inquiries and relay telephone calls and messages
- Met customer needs
- Set up and maintain manual and computerized information filing systems
- Supported job interviews for new sales representatives.
Education
Bachelor - International Business
Universidad Autónoma Del Caribe
Colombia03.2012
Skills
- Problem- solving
- MS Office
- Guest Satisfaction
- Computer Skills
- Customer Service and Assistance
- Client Meetings
- Marketing Support
- Social Media Knowledge
- Schedule Management
- Coordinate Events
- Information Confidentiality
- Filing
- Office Administration
- Computers and Technology
- Office Support
- Multitasking and Time Management
Timeline
Guest Service Representative
Comfort Inn by Choice Hotels
10.2022 - Current
Business Development Associate
Appalanca LLC
07.2021 - 06.2022
Executive Assistant
ES Windows LLC
11.2013 - 02.2021
Sales Administrative Assistant
Credit Card Dept Banco De Occidente
11.2009 - 11.2013
Bachelor - International Business
Universidad Autónoma Del Caribe
Similar Profiles
Jessica HortonJessica Horton
Customer Service Representative at Comfort Inn by Choice HotelsCustomer Service Representative at Comfort Inn by Choice Hotels
Penny LalondePenny Lalonde
Night Auditor/Front Desk Agent at Comfort Inn by Choice HotelsNight Auditor/Front Desk Agent at Comfort Inn by Choice Hotels
Tamia TrotterTamia Trotter
Hotel Front Desk Clerk at Comfort Inn by Choice HotelsHotel Front Desk Clerk at Comfort Inn by Choice Hotels
Misty TaggartMisty Taggart
Night Auditor/Guest Service Representative and All Other Departments at Comfort Inn by Choice HotelsNight Auditor/Guest Service Representative and All Other Departments at Comfort Inn by Choice Hotels
Madelyne Connolly GallantMadelyne Connolly Gallant
Wine Enthusiast at Magnetic Hill WineryWine Enthusiast at Magnetic Hill Winery