Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natali Piñeros

Toronto,ON

Summary

High energy, driven and resourceful women with strong organizational skills and office management skills. Highly organized with the ability to prioritize and manage multiple projects with professionalism while acting as a first point of contact. Strong desire of delivering exceptional results with minimal supervision and good judgment concerning every day matter. Always proactive, determined to meet my goals, professionally & personally.

Overview

11
11
years of professional experience

Work History

Community Manager

Regus
04.2022 - Current
  • Responsible for an effective and positive onboarding for all clients (office set-up, payments, customer surveys, renewals and terminations)
  • Accurately oversee all vendors and contractors services, including maintenance and renovations
  • Responsible for managing 150+ accounts and ensuring quality to our clients with prompt resolution
  • Oversight the proper planning and development of a New centre of operation in Toronto
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Complete billing and invoicing tasks such as processing and allocating payments and coding and processing invoices.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Providing training to new team members on company applications, policies and procedures
  • 90% of my trainees were promoted within the first 6 months with the company

Community Associate

Regus
06.2021 - 04.2022
  • Be a connector and community resource by serving as the main point of contact for guests and clients and guaranteeing that each interaction is a positive engaging experience
  • Continuously provided accurate and thorough knowledge of company, products, and services
  • Be aware of new member sign-ups, office moves, membership cancellations, and any changes in membership levels so you are always in the know
  • Populate and maintained office forms and procedures to assist with administrative tasks
  • Took direction, determined charges, and oversaw billing and payments
  • Oversee the efficiency and good working condition of the space and it’s equipment

Administrative & Events Coordinator

Eatertainment
11.2018 - 10.2020
  • Providing office administration support, documentation and logistics to an average of 70+ events per month, ranging from 10 to 6,000+ attendees
  • Reporting to the executive team and seven-person sales team, while managing calendars and coordinating them along with 70+ event´s monthly
  • Drafting and key-in 30+ of business proposals weekly while paying close attention to financial and time constraints saving 1.5 hours/week per sales person
  • Enter over 100 records weekly including client´s information and event details and costing overview into company´s CRM and event calendar while keeping it 97% accurate and up-to-date, while avoiding spelling and grammar errors
  • Organized 600+ paper-based documentation & digital customer files yearly, including business proposal, contract, vendors´ orders, negotiation emails and record of payments, while liaising on a weekly basis with vendors, exhibitors, and stakeholders to ensure the success of the event
  • Organized, coordinate meetings and supported efficient staff meetings on a weekly basis by organizing spaces
  • Responsible for the proofreading and distribution of business documentation, materials, meeting notes and documenting discussions
  • Processed invoices and expenses using Catering Events accounting Software to facilitate on-time payment.

Administrative & Operations Coordinator

Vehiplus Ltda
05.2016 - 04.2018
  • Supervised business operations along with a team of 9 people and pro-actively participated in weekly meetings to share information, exchange feedbacks, brainstorm and ensure the team is aligned
  • Research and updated databases to track, analyze and report on performance and salesforce data
  • Consulting sales forecast using the database information and sales history records to estimate the demand of services and products we offer in order to create a strategic marketing plan and reduce operating costs by 10%
  • Manage the marketing strategy, and marketing materials including the development and presentation of the loyalty program to ensure repeat business and better client interaction
  • Which resulted in increasing customer loyalty by 25%
  • Scheduling staff while ensuring the store objectives are met by employees, according to the time and motion studies determined for each service increasing effectiveness in 15%
  • Follow up as needed
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation keeping it 10% below assigned budget.

Project Manager

University of CAFAM
06.2015 - 04.2016
  • Coordinated projects developed under the agreement between the Chamber of Commerce of Bogota and Unicafam including Tourist Product Design for Business and Events, and Tourist Product Design for
  • Gastronomic Routes to facilitate tourist campaign to increase 50% visibility of businesses and various restaurants to visitors
  • Negotiated with 90+ Food and Beverage establishments to participate in Pre-certification in Quality and Sustainability Standards project enabling them to qualify for funding and training in order to meet national guidelines required to participate in Tourism gastronomic campaigns
  • Obtaining new leads and offering them our services by doing presentations, telemarketing and phone calls surveys
  • Organizing that information in a database with 95% accuracy
  • Monitoring, controlling and reporting income and expenditures in order make sure the resources are being utilized as we planned them increasing saving in 15%
  • Handle sensitive and confidential correspondence and business information

Administrative Assistant

University of CAFAM
04.2013 - 06.2015
  • Coordinate, organize, and perform daily school administrative support and clerical functions including compiling, filing, editing and writing reports, processing and reconciling invoices and expense reports
  • Maintained student records, logs of screenings, inquires, waitlists, lists for accepted and non accepted applicants
  • Preparing class list spreadsheets, and entering grades into student database systems
  • Deal tactfully with staff, students, parents and the public as first point of contact by active listening to their requirements and giving them fast and thoughtful solutions via correspondence or in-preson
  • Complete purchase orders for office and ordering school supplies
  • Check orders received, distribute to appropriate staff, and maintain an inventory of office supplies.

Education

DCS / DEC - Sport & Event Marketing

George Brown College
Toronto, ON

Bachelor's Degree - Hospitality & Tourism Management

University of CAFAM

MBA - Business

University of Fredericton
Toronto, ON
01.2025

Skills

  • Creative and Adaptable
  • Relationship Building
  • Office Staffing
  • Project Management
  • Cross-Functional Collaboration
  • Event Coordination
  • CRM Software
  • Time Management
  • Team Training
  • Customer Relationship Management
  • Administrative Support
  • Operations Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Community Manager

Regus
04.2022 - Current

Community Associate

Regus
06.2021 - 04.2022

Administrative & Events Coordinator

Eatertainment
11.2018 - 10.2020

Administrative & Operations Coordinator

Vehiplus Ltda
05.2016 - 04.2018

Project Manager

University of CAFAM
06.2015 - 04.2016

Administrative Assistant

University of CAFAM
04.2013 - 06.2015

DCS / DEC - Sport & Event Marketing

George Brown College

Bachelor's Degree - Hospitality & Tourism Management

University of CAFAM

MBA - Business

University of Fredericton

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