Natali Gauthier
North Bay,ON
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
13
13
years of professional experience
Work History
Operational Manager
Assistance Services Group
North Bay, Ontario
10.2019 - Current
- Managed daily operations and coordinated workflow for service delivery.
- Trained and mentored team members on best practices and procedures.
- Collaborated with cross-functional teams to enhance service quality.
- Analyzed operational data to identify trends and areas for improvement.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Reported progress on various projects directly to senior level executives on a regular basis.
Bilingual Intake Specialist
Assistance Services Group
North Bay, Ontario
10.2018 - 10.2019
- Conducted client intake interviews to gather essential information and assess needs.
- Managed case files and maintained accurate records for compliance and quality assurance.
- Provided support to clients in understanding program eligibility requirements and processes.
- Educated clients on available services and resources within the organization community.
- Answered and logged incoming inquiries via phone, fax and email.
Regional Quality Manager
HGS Canada
North Bay, Ontario
01.2013 - 10.2019
- Developed quality assurance protocols to enhance product consistency across regions.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Collaborated with cross-functional teams to identify and resolve quality issues promptly.
- Analyzed customer feedback to improve service delivery and address concerns effectively.
- Facilitated meetings to discuss quality performance and gather input from team members.
- Managed a team of Quality Assurance professionals responsible for developing inspection protocols.
- Provided guidance on best practices for process control, data analysis, and customer feedback management.
Education
High School Diploma -
St. Joseph’s Scollard Hall Secondary School
North Bay, ON06-1998
Skills
- Team building
- MS office
- Team management
- Supervision and leadership
- Relationship building
- Quality assurance
- Dependable and responsible
Timeline
Operational Manager
Assistance Services Group
10.2019 - Current
Bilingual Intake Specialist
Assistance Services Group
10.2018 - 10.2019
Regional Quality Manager
HGS Canada
01.2013 - 10.2019
High School Diploma -
St. Joseph’s Scollard Hall Secondary School