Natali Arjona
Moreno Valley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
2007
2007
years of post-secondary education
Work History
RSA
Sunrun Solar
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
MYC Plumbing
Menifee
05.2023 - 01.2024
- Provided exceptional customer support for plumbing service inquiries and issues.
- Assisted clients in scheduling plumbing appointments and service calls effectively.
- Resolved customer complaints by coordinating with plumbing technicians for timely solutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
Customer Service Manager
Martha Specialties
Moreno Valley
07.2020 - 05.2023
- Trained team members on effective communication techniques.
- Implemented process improvements to enhance service delivery efficiency.
- Managed daily customer service operations at Martha Specialties.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored service quality to ensure customer satisfaction standards.
Education
Riverside Adult School
Riverside, CASkills
- Time management
- Appointment scheduling
- Communication skills
- Problem solving
- Fluent in Spanish
- Excellent communication
- Self-Directed
- Active listening
- Calm under pressure
- Dependable and responsible
- Team management
- Adaptability
Timeline
RSA
Sunrun Solar
02.2024 - Current
Customer Service Representative
MYC Plumbing
05.2023 - 01.2024
Customer Service Manager
Martha Specialties
07.2020 - 05.2023
Riverside Adult School