Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalıa Chapko

Toronto,ON

Overview

1
1
year of professional experience

Work History

Salesperson

ZARA
Toronto, Ontario
02.2024 - Current
  • Prepared detailed sales reports for management review.
  • Assisted customers with returns or exchanges when necessary.
  • Responded promptly to customer inquiries, complaints, and requests for product information.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reset store displays for special events and seasonal merchandise changes.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Management Assistant

WEEK
  • Conducted research and compiled data for senior management to support decision-making processes.
  • Prepared comprehensive reports and presentations for internal and external meetings.
  • Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
  • Maintained confidentiality of sensitive information, adhering to data protection laws.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Monitored expense reports, ensuring adherence to budget guidelines.
  • Stocked inventory and ordered office and kitchen supplies.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Reviewed and approved vendor invoices.
  • Assisted with set up for social events and food deliveries.
  • Provided HR administrative assistance to management team.

Education

Master of Science - Management

Kyiv National University of Culture And Tourism
Ukraine
06-2017

Skills

  • Customer Engagement
  • Account Management
  • Reference selling
  • Profit Generation
  • Complaint Handling
  • Sales Pipeline Management

Languages

English
Elementary
Ukrainian
Professional
Russian
Professional
Turkish
Professional
Polish
Elementary

Timeline

Salesperson

ZARA
02.2024 - Current

Management Assistant

WEEK

Master of Science - Management

Kyiv National University of Culture And Tourism

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Natalıa Chapko