Natalıa Chapko
Toronto,ON
Overview
1
1
year of professional experience
Work History
Salesperson
ZARA
Toronto, Ontario
02.2024 - Current
- Prepared detailed sales reports for management review.
- Assisted customers with returns or exchanges when necessary.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Assisted customers with purchases by sharing merchandise and pricing information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reset store displays for special events and seasonal merchandise changes.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Management Assistant
WEEK
- Conducted research and compiled data for senior management to support decision-making processes.
- Prepared comprehensive reports and presentations for internal and external meetings.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Maintained confidentiality of sensitive information, adhering to data protection laws.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored expense reports, ensuring adherence to budget guidelines.
- Stocked inventory and ordered office and kitchen supplies.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Reviewed and approved vendor invoices.
- Assisted with set up for social events and food deliveries.
- Provided HR administrative assistance to management team.
Education
Master of Science - Management
Kyiv National University of Culture And Tourism
Ukraine06-2017
Skills
- Customer Engagement
- Account Management
- Reference selling
- Profit Generation
- Complaint Handling
- Sales Pipeline Management
Languages
English
Elementary
Ukrainian
Professional
Russian
Professional
Turkish
Professional
Polish
Elementary
Timeline
Salesperson
ZARA
02.2024 - Current
Management Assistant
WEEK
Master of Science - Management
Kyiv National University of Culture And Tourism