Natal Berger
San Diego
Summary
I’m a high spirited, positive and hardworking 29 year old who has traveled the world and lived in 3 different continents, meeting a lot of people along the way and gaining a lot of experiences in different fields especially in the culinary world. I’m very passionate about food and hospitality and love working with people. I speak English, Hebrew and German fluently like my mother tongue and also some Spanish. I’m highly motivated in whatever I do, love to work in a team and keep the spirits high, am a fast learner, deal well with stress and have a strong sense of what is happening around me which makes me flexible to jump into any situation.
Overview
7
7
years of professional experience
Work History
Floor Manager
Boker Kitchen
09.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 4 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Ensured customer satisfaction by swiftly resolving complaints and inquiries.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
Tommy Bahama Restaurant
02.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Covelo Cave
03.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Onza
02.2021 - 05.2021
- Fine dining “shouk” style restaurant with large emphasis on outstanding service. Greeted guests and presented the menu verbally to them with enthusiasm as well as any daily specials, creating a “menu story” to describe the journey the food will take throughout the meal, made recommendations upon request.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Gusto Beach
12.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Palm Beach
03.2019 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender
Sandburg
06.2018 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
FBD Business College
Stuttgart, Germany07-2015
Skills
- Employee management
- Strong work ethic
- Strong multitasking
- Exceptional customer service
- Highly reliable
- Cash handling
- Team player attitude
- POS systems
- Multitasking
- Languages
- Guest engagement
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Menu memorization
- Complex Problem-solving
- High volume dining
Languages
Hebrew
Native or Bilingual
German
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Floor Manager
Boker Kitchen
09.2024 - Current
Server
Tommy Bahama Restaurant
02.2023 - 04.2024
Server
Covelo Cave
03.2022 - 11.2022
Server
Onza
02.2021 - 05.2021
Server
Gusto Beach
12.2019 - 08.2020
Server
Palm Beach
03.2019 - 10.2019
Bartender
Sandburg
06.2018 - 11.2018
High School Diploma -
FBD Business College
Similar Profiles
Brian Daniel HousleyBrian Daniel Housley
Repair Technician at Boker USARepair Technician at Boker USA
Lewis BairdLewis Baird
Fitter's Assistant at Kitchen Studio (Dad's Kitchen-fitting Business)Fitter's Assistant at Kitchen Studio (Dad's Kitchen-fitting Business)
Chloe BrewingtonChloe Brewington
Server/Bartender at Clutch Kitchen & Kitchen and KocktailsServer/Bartender at Clutch Kitchen & Kitchen and Kocktails
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound
Britney Munoz ArriazaBritney Munoz Arriaza
Youth Development Teacher at La Jolla ElementaryYouth Development Teacher at La Jolla Elementary