Natacha Thibault
Gatineau,QC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
Work History
Morning Supervisor
A&W
05.2017 - 09.2018
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Managed cash registers, ensuring accurate transactions and preventing losses from errors or theft.
- Assisted in employee training, developing competent team members capable of handling various responsibilities.
- Supported company initiatives such as promotions or events by facilitating preparation efforts prior to the start of the day.
- Promoted a positive work environment by fostering open communication and teamwork among staff members.
Operations Coordinator
Canadian Receptive Tours
04.2016 - 05.2017
- Prepare documentation for tour guides
- Coordinate bookings for the guests such as hotel,restaurants and activities
- Confirm reservations for tours
Head Hostess
Marathons Souvlaki
04.2012 - 10.2014
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Scheduling management
Education
AEC - Restaurant And Hotel Management
Lasalle College
Montreal, None05-2014
Skills
- Employee training
- Task delegation
- Staff motivation
- Customer service
- Attention to detail
- Goal oriented
- Decision-making
- Conflict resolution
- Ambitious
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Reliability
- Excellent communication
- Team leadership
- Flexible work schedule
Accomplishments
- Supervised team of staff members.
- Achieved results by completing Tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Morning Supervisor
A&W
05.2017 - 09.2018
Operations Coordinator
Canadian Receptive Tours
04.2016 - 05.2017
Head Hostess
Marathons Souvlaki
04.2012 - 10.2014
AEC - Restaurant And Hotel Management
Lasalle College
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