Natacha Seijas
Central California Pain Management
Envigado,Colombia
10
years of professional experience
Resourceful and insightful worker offering expertise in customer service, travel coordination, medical interpretation, and administrative assistance. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Work History
Bilingual Medical Receptionist
1 Year 3 Months- Managed patient scheduling, 7 different doctor calendars, and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification and eligibility checks for improved patient access.
- Streamlined communication between medical providers and patients to enhance service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Processed any prescription requests, or novelties.
- Took and relayed messages for doctors, nurses, office manager and staff in general.
Medical Interpreter
1 Year- Precisely and accurately interpreted medical information given by the provider into equivalent terminology in the patient's native language
- Interpretation and translation of direct service to physicians and/or other health care providers who were seeing patients in the ER, regular follow ups appointments, labor, who could not speak or understand English, when specifically required by the provider.
- Maintained strict patient confidentiality by policies and standards.
- Established and maintained quality service and positive interaction with all patients, customers, visitors, and healthcare providers.
- Remote
Customer Service Representative
2 Years 2 Months- Airbnb customer support.
- Maintained a dedicated line for Superhosts only with high levels of customer satisfaction through empathetic listening, timely problem resolution, personalized attention, and rewards.
- Assisted in resolving conflicts and unexpected issues during and after the reservations between guests and hosts, processed cancellations in reservations, changes in dates, price, relocated guests for last minute cancellations, dealt with cleaning problems in reservations and resolved all complaints or doubts from users.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Served as a Team Coordinator for Airbnb, created, organized, and conducted team meetings to ensure smooth and efficient communication and collaboration within the team. Tracking team progress and providing regular updates to management. Motivating and inspiring team members to achieve set goals and meet deadlines. Ensuring that all team members had the necessary support.
- Remote
Gaming Bilingual Support Agent
8 Months- Enhanced customer satisfaction by effectively addressing and resolving support issues with Supercell games.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Assisted gamers with game play related questions.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
- Remote
Bilingual Customer Service Representative
1 Year- Airbnb customer support
- Assisted in resolving conflicts and unexpected issues during and after the reservations between guests and hosts, processed cancellations in reservations, changes in dates, price, relocated guests for last minute cancellations, dealt with cleaning problems in reservations and resolved all complaints or doubts from users.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Executive Assistant
1 Year 3 Months- In charge of supervising sales, patient requests, in addition to evaluating the quality of calls from the call centers that made the medical purchases, verifying patient's insurance coverage, supervised the quality of the sale calls for several call centers.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
Bilingual telemarketing agent
8 Months- Bilingual operator, in direct contact with Native Americans, working with the Back Brace Campaign and Real Estate campaign.
- Consistently met and exceeded monthly sales targets through persuasive communication skills.
- Streamlined call scripts to maximize efficiency in addressing customer needs while adhering to company guidelines.
- Strengthened relationships with existing clients, resulting in increased repeat business and loyalty.
Sales Advisor
2 Months- Attention, assistance and advice to customers, maintenance of order and cleanliness of the store.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Education
High School Diploma
Basic Education
Skills
Data Collection
Data Entry
Product Knowledge
Documentation
Microsoft Excel
Administrative Support
Conflict Resolution
Assertiveness
Problem Resolution
Responsible and punctual
Advanced English
Charismatic and insightful
Front desk operations
Appointment scheduling
Consecutive interpreting
Fluent english
Timeline
Bilingual Medical Receptionist
Central California Pain Management
08.2025 - CurrentRead More
Medical Interpreter
ICC Bpo
02.2024 - 02.2025Read More
Customer Service Representative
Sutherland Global Services
09.2021 - 11.2023Read More
Gaming Bilingual Support Agent
OneLink BPO
01.2021 - 09.2021Read More
Bilingual Customer Service Representative
Sutherland Global Services
09.2019 - 09.2020Read More
Executive Assistant
Sales Driven Marketing
02.2018 - 05.2019Read More
Bilingual telemarketing agent
Best Leads Solutions
06.2017 - 02.2018Read More
Sales Advisor
MNG
01.2017 - 03.2017Read More
Santo Ángel de la Guarda Private Educational Unit
Basic Education
Read More
Private Educational Unit Instituto Mara
High School Diploma
Read More