Natacha Sauve
Ottawa,ON
Summary
- Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions.
- Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Dynacare
OTTAWA, ON
04.2021 - Current
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered customer support to high call load each shift.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Covid19 Customer Care
Dynacare Lab.
Ottawa, Ontario
09.2020 - 04.2021
- Reporting All Positive Covid Results to Hospital, Dr. Office and Clients.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Prioritized tasks according to urgency, importance, and time constraints.
- Maintained up-to-date knowledge of products and services offered by the company.
- Maintained strict confidentiality regarding all client information shared with the company.
- Performed administrative duties related to managing customer accounts including updating contact information, issuing refunds and credits.
- Resolved customer issues promptly and professionally while providing a positive experience.
- Handled escalated calls from dissatisfied clients in an efficient manner.
Laboratory Technician
Dynacare Lab.
Ottawa, Ontario
04.2007 - 03.2020
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Identified potential problems during testing process and took corrective action as necessary.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Reviewed literature related to assigned projects to stay informed about current developments in the field.
- Processed specimens following established protocols while adhering to strict safety standards.
- Participated in regular meetings with staff members to discuss progress on research initiatives.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Provided technical support to colleagues regarding methods used in experiments or data interpretation.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Prepared reagents and solutions according to established protocols.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Gathered biological samples for laboratory tests.
- Assisted and instructed other laboratory technicians.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Handled administrative tasks for laboratory staff and overall operations.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
- Prepared specimens and forms for transport to outside laboratories.
Education
Some College (No Degree) - Medical Laboratory Assistant
CDI College
Ottawa, ONSkills
- Database Research
- Appointment Scheduling
- Customer Service
- Data Entry
- Payment Processing
- Email correspondence
- Problem Resolution
- Documentation And Reporting
- CRM Software
- Problem-solving aptitude
- Complaint Handling
Affiliations
- I love Crafting , ready to try anything new
- Passionate about gardening and House Plants.
Languages
English
Professional
French
Native/ Bilingual
Timeline
Customer Care Representative
Dynacare
04.2021 - Current
Covid19 Customer Care
Dynacare Lab.
09.2020 - 04.2021
Laboratory Technician
Dynacare Lab.
04.2007 - 03.2020
Some College (No Degree) - Medical Laboratory Assistant
CDI College