Natacha Raymond

With a proven track record at Acceo ERP- Acumatica, I excel in driving project implementations and enhancing user training, showcasing my analytical prowess and exceptional communication skills. My expertise in ERP software solutions and project planning has consistently delivered results, demonstrating a 30% improvement in implementation efficiency.

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Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Analyste d’affaires et implantation de logiciels, Mes expériences de travail se situent autant au niveau d’implantation de logiciels ERP en entreprise (analyses de demandes clients, gestion des demandes clients, implantations et opérations), qu’au niveau de la formation de clients, gestion de projets IT, analyses d’affaires, support applicatif, et extraction et intégration de données clients (Excel et Access). Je possède d’excellentes compétences dans les technologies de l’information des domaines de la distribution, de la vente au détail, de la comptabilité et du secteur manufacturier. Je suis une personne dynamique, responsable, loyale, intègre, organisée, qui sait faire preuve d’initiative. J’aime aider et apprendre, et j’apprends vite. Je possède aussi des connaissances approfondies de la suite Microsoft Office. Je suis bilingue (anglais-français).

Références disponibles sur demande

• Collaborated with customers colleagues in all phases of their (new software, module or feature) implementation, in multiples industries.
• Collaborated with customers building workflows and automation processes and implementing them in their companies.
• Collaborated with customers in testing new system versions and enhancements before implementing them.
• Collaborated with team of programmers and colleagues in the development of customers implementation demands (forms, reports, enhancements, etc.) and testing them as well.
• which lead to resolved product issue through consumer testing.
• Documented and resolved system gaps , which led to satisfied customers after having everything implemented.
• Achieved implementation with colleagues through effectively helping them with gaps, testing, finding solutions or just teaching them if needed (teamwork)