Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natacha Cecere

Montreal,Quebec

Overview

35
35
years of professional experience

Work History

Sales Support

American & Effird
10.2016 - Current
  • Management assistance in sales on costs, margins, as well as product information and delays.
  • Support reps/agents on production delays, product availability, and quotes.
  • Send products for lab testing, fill out quotations for government contracts.
  • Manage specific accounts
  • Support customer service in their tasks.

Customer Service Representative

Larson Juhl
01.2000 - 09.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Accounts payable/receivable, and bank deposits



Call Center Representative

Equifax
09.1990 - 04.1999
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving issues and ensuring client satisfaction.
  • Established trust with clients by accurately addressing their concerns.

Education

Collège De Secretariat Moderne
Montreal, QC
05-1990

High School Diploma -

MacDonald Cartier High School
St-Hubert, QC
06-1989

Skills

  • Sales Support Experience
  • Sales Support Knowledge

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Sales Support

American & Effird
10.2016 - Current

Customer Service Representative

Larson Juhl
01.2000 - 09.2015

Call Center Representative

Equifax
09.1990 - 04.1999

Collège De Secretariat Moderne

High School Diploma -

MacDonald Cartier High School

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Natacha Cecere