Natacha Cecere
Montreal,Quebec
Overview
35
35
years of professional experience
Work History
Sales Support
American & Effird
Québec, QC
10.2016 - Current
- Management assistance in sales on costs, margins, as well as product information and delays.
- Support reps/agents on production delays, product availability, and quotes.
- Send products for lab testing, fill out quotations for government contracts.
- Manage specific accounts
- Support customer service in their tasks.
Customer Service Representative
Larson Juhl
Montreal, QC
01.2000 - 09.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Accounts payable/receivable, and bank deposits
Call Center Representative
Equifax
Montreal, QC
09.1990 - 04.1999
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving issues and ensuring client satisfaction.
- Established trust with clients by accurately addressing their concerns.
Education
Collège De Secretariat Moderne
Montreal, QC05-1990
High School Diploma -
MacDonald Cartier High School
St-Hubert, QC06-1989
Skills
- Sales Support Experience
- Sales Support Knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Support
American & Effird
10.2016 - Current
Customer Service Representative
Larson Juhl
01.2000 - 09.2015
Call Center Representative
Equifax
09.1990 - 04.1999
Collège De Secretariat Moderne
High School Diploma -
MacDonald Cartier High School