Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natacha Baird

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Dispatch Supervisor

Kindersley Transport
12.2017 - Current
  • Direct dispatching, routing, and tracking of 27 fleet vehicles.
  • Scheduling and organizing delivery & pick up routes.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Book delivery appointments.
  • Manage conflict resolutions with customers, drivers and other personnel to encourage professional relationships.
  • Answer phone calls and respond to internal & customer emails.
  • Payroll

Duty Manager & Front Desk Agent

HIE / Hampton Inn & Suites
08.2015 - 03.2021
  • Manager on Duty
  • Took reservations over phone, in person, and via email.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Organized staff schedules according to anticipated.
  • Coded & filed invoices.

Apprentice Installer

Airdrie Auto Trends
05.2014 - 07.2015
  • Installed high-quality car audio systems and various other after market parts.
  • Provided exceptional customer service, addressing any questions or concerns regarding the installed accessories.
  • Maintained a clean and organized work environment, ensuring safety and efficiency at all times.
  • Ordered parts to maintain inventory.
  • Managed invoicing and payment processing operations.
  • Scheduled, coordinated and confirmed appointments.
  • Answered phone & email inquiries.
  • Prepared detailed invoices.

Cashier

Jean Coutu Pharmacy
12.2013 - 04.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with purchases,returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Front Desk Agent

Western Star Inn
05.2013 - 09.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, check-out process & throughout their entire stay.
  • Took reservations in-person, phone or via email.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Coordinated group bookings.
  • Kept accounts in balance and ran daily reports to verify totals.

Retail Sales Associate

Sports Experts
09.2010 - 04.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Set and achieved company defined sales goals.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Accounting & Payroll Administration

Reeves College
Calgary, AB
03.2017

High School Diploma -

Howard S. Billings Regional High School
Châteauguay, QC
06.2011

Skills

  • Multitasking Abilities
  • Adaptability
  • Stress Management
  • Customer Service
  • Attention to Detail
  • Organizational Skills
  • Data Entry

Languages

English
Full Professional
French
Limited Working

Timeline

Dispatch Supervisor

Kindersley Transport
12.2017 - Current

Duty Manager & Front Desk Agent

HIE / Hampton Inn & Suites
08.2015 - 03.2021

Apprentice Installer

Airdrie Auto Trends
05.2014 - 07.2015

Cashier

Jean Coutu Pharmacy
12.2013 - 04.2014

Front Desk Agent

Western Star Inn
05.2013 - 09.2013

Retail Sales Associate

Sports Experts
09.2010 - 04.2013

Accounting & Payroll Administration

Reeves College

High School Diploma -

Howard S. Billings Regional High School

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Natacha Baird