Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nastaran Azami

Toronto,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

The UPS Store Inc.
03.2023 - Current
  • Assisting in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborating with the management team to develop strategic plans for business growth and improvement.
  • Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improving customer satisfaction by addressing and resolving complaints promptly.
  • Developing strong working relationships with staff, fostering a positive work environment.
  • Assisting customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.

Assistant Manager

The UPS Store Inc.
04.2021 - Current
  • Improving customer satisfaction by addressing and resolving complaints promptly.
  • Enhancing customer satisfaction by efficiently handling postal transactions and inquiries.
  • Providing comprehensive training for new hires, fostering a supportive learning environment for professional growth.
  • Supporting supervisors in administrative tasks such as scheduling staff shifts or generating reports on operational metrics.
  • Managing the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
  • Supervising day-to-day operations to meet performance, quality and service expectations.

Office Assistant

Smart Shot Branding
05.2019 - 03.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Ontario College Diploma - Justice Administration Services

Seneca College of Applied Arts And Technology
North York, ON
04.2025

Skills

  • Able to work in a group environment and independently
  • Follow directions and stick with tasks until they are completed
  • Great customer service
  • Great interpersonal skills, able to make positive and professional relations quicklyCustomer Service
  • Hardworking, responsible and reliable
  • Able to work with Power Point, Word, Excel, and Outlook
  • Greet customers in a friendly and professional manner
  • Can interact with diverse cultures and people
  • Works well in a fast paced environment
  • Capable of maintaining a clean and organized work environment
  • Able to speak, read, and write in Farsi

Additional Information

Taught children English in an institute. 05/2018 - 10/2018 - Iran

Timeline

Assistant Manager

The UPS Store Inc.
03.2023 - Current

Assistant Manager

The UPS Store Inc.
04.2021 - Current

Office Assistant

Smart Shot Branding
05.2019 - 03.2021

Ontario College Diploma - Justice Administration Services

Seneca College of Applied Arts And Technology

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Nastaran Azami