Nassra Ally
Dutton,ON
Summary
Office Administration – Health Services graduate with expertise in communication, organization, and computer skills. Proficient in medical office procedures, administrative documentation, and Microsoft Office applications. Recognized for dependability, adaptability, and the ability to meet deadlines in both individual and team settings. Dedicated to applying education and training to enhance medical office operations, and contribute to staff and client success.
Overview
4
4
years of professional experience
Work History
Crew Member
POPEYES ONroute
Dutton, ON
07.2022 - 05.2023
- Participated in ongoing training to enhance my job skills and knowledge.
- Followed safety protocols to minimize risks in the workplace environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Adhered to quality and service standards to support operational goals.
- Defined problems, collected data, established facts, and validated conclusions.
Cashier Team Lead
POPEYES LOUISIANA KITCHEN
Hamilton, Ontario
12.2021 - 05.2022
- Supervised cashier team to ensure efficient customer service during peak hours.
- Assisted with new hire orientation and employee training.
- Ensured compliance with all safety regulations while performing tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Monitored team performance to identify training needs and improve skills.
Cashier
CANADA’S WONDERLAND
Vaughan, Ontario
06.2019 - 12.2019
- Provided exceptional customer service to enhance guest experiences.
- Assisted customers with inquiries about park services and attractions.
- Handled cash, credit, and gift card payments accurately.
- Followed safety protocols while handling food and merchandise at point of sale.
People Greeter
REVIVING THE ISLAMIC SPIRIT (RIS) CONFERENCE
Toronto, Ontario
11.2018 - 12.2019
- Assisted with registration processes, ensuring a smooth attendee check-in experience.
- Greeted attendees warmly, creating a welcoming environment at the conference.
- Sold and collected admission tickets and passes from patrons at entertainment events.
- Scheduled space and equipment for special programs, and prepared lists of participants.
- Collaborated with team members to maintain a friendly atmosphere throughout the venue.
- Provided information on event schedules and locations to enhance participant engagement.
Education
Diploma - OFFICE ADMINISTRATION - HEALTH SERVICES
Fanshawe College
London, ON06-2024
Certificate - OFFICE ADMINISTRATION - GENERAL
Fanshawe College
London06-2023
Skills
- Customer service – provided support by answering inquiries, addressing concerns, and ensuring clear, professional communication
- Active listening – demonstrated active listening skills to accurately gather information, clarify needs, and support clear communication
- Microsoft Office proficiency – skilled in Word, Excel, Outlook, and PowerPoint for documentation, scheduling, and data management
- Multitasking – Coordinated scheduling, records management, and administrative duties simultaneously with strong attention to detail
- Records Management – Maintained organized and confidential electronic and paper files in compliance with office and organizational standards
- Team Collaboration – Worked effectively with peers, supervisors, and customers to achieve goals in both academic and workplace environments
- Administrative Support – Prepared and managed documentation, scheduling, and office procedures as part of college training
- Data Entry Accuracy – Entered information with speed and attention to detail, minimizing errors in records and transactions
CERTIFICATIONS
- Occupation Health and Safety Act - WHMIS
- Merit Award - Honor roll
- Outlook - Email Certification
- Certificate of Achievement
Awards & Honors
- Science Honor Roll
- Art and English Award
- Peer Helper Award
- Award of Merit
- Pathways to Education Certificate
Extracurricular Activities
- Peer Mentor
- Pathways to Education
- Visual Arts Club
- Soccer Club
References
References available upon request.
Timeline
Crew Member
POPEYES ONroute
07.2022 - 05.2023
Cashier Team Lead
POPEYES LOUISIANA KITCHEN
12.2021 - 05.2022
Cashier
CANADA’S WONDERLAND
06.2019 - 12.2019
People Greeter
REVIVING THE ISLAMIC SPIRIT (RIS) CONFERENCE
11.2018 - 12.2019
Diploma - OFFICE ADMINISTRATION - HEALTH SERVICES
Fanshawe College
Certificate - OFFICE ADMINISTRATION - GENERAL
Fanshawe College