Nassira Contreras Ceron
Logistics Coordinator
Ottawa,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
03.2020 - 04.2023
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Delivered prompt service to prioritize customer needs.
- Process financial transactions and completing forms
- Provide administrative services to the supervisor and Financial Advisors, arranging meeting with customers and follow up client needs.
- Process day to day transactions, including foreign currency orders buying/selling.
- Be a technology expert and share knowledge by introducing clients to mobile banking applications and assisting them to better manage their banking needs
- Explain complicated concepts and solve client’s needs
- Contribute positively to a team-oriented work environment
- Demonstrate eagerness to learn and determination to succeed
Sales Representative
Metlife
03.2018 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Advise customers and provide information on Social Security benefits (IMSS) and retirement Government Benefits
- Work directly with customers creating personal retirement plans
- Customize services based on individual needs, provide individualized financial options
- Work closely with customers throughout their retirement process
Logistics Coordinator
Kamigumi
08.2016 - 08.2017
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Sales Representative
Metlife
03.2010 - 01.2015
International Buyer
Cummins Dexel
01.2007 - 07.2009
- Coordinated purchase orders and inter-company purchasing
- Participated in the redefining of Purchasing / Shipping & Receiving functions
- Planned and scheduled deliveries for weekly sales
- Tracked and maintained inventory levels using SAP
- Fulfilled forecasted sales. Developed new suppliers
- Coordinated import transportation and product clearance at US customs
- Reviewed all broker invoices. Worked with accounts payable to manage invoices and payments. Worked with finance department in monthly closings
- Created weekly and monthly reports
Material Planner
Grammer Mexicana
06.2005 - 01.2007
- Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Reviewed system-generated error reports and manually input order corrections.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Coordinated expedited orders with manufacturing affiliates to meet demand.
Export Coordinator
Eaton Areoquip
01.2003 - 05.2005
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Arranged delivery or storage of goods at destinations.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor - International Trade
Universidad Contemporánea CUDEC
Querétaro, México07.2000
Skills
- Conflict Resolution Techniques
- Customer Relationship Management
- Regulatory Compliance
- Personal Advising
- Administrative and Office Support
Certification
Certificate of Origin EUR1 & NAFTA
BMW México DF 2005
Practical Diploma in International Commerce
Instituto Tecnológico de Comercio Internacional 2004
Training to Develop Exportable Offers
Afico Consultores 2004
Classifying Automotive Products
International Trade & Customs Seminars Sandler & Travis Detroit MI Dec. 2004
NAFTA Auto Products; Light Duty Vehicles
International Trade & Customs Seminars Sandler & Travis Detroit MI Dec. 2004
Seminar on Strategic Administration in Business
Universidad Contemporánea CUDEC 2000
Timeline
Customer Experience Associate
Scotiabank
03.2020 - 04.2023
Sales Representative
Metlife
03.2018 - 01.2019
Logistics Coordinator
Kamigumi
08.2016 - 08.2017
Sales Representative
Metlife
03.2010 - 01.2015
International Buyer
Cummins Dexel
01.2007 - 07.2009
Material Planner
Grammer Mexicana
06.2005 - 01.2007
Export Coordinator
Eaton Areoquip
01.2003 - 05.2005
Bachelor - International Trade
Universidad Contemporánea CUDEC
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