Nassima Yacef
Algiers
Summary
Bilingual Customer Service and Administrative Professional with over seven years of experience working in Canada across remote and in-person roles. Skilled in delivering high-quality client support, handling administrative operations, and building positive relationships. Fluent in English and French, with working knowledge of Arabic and Italian, bringing strong cross-cultural communication and adaptability to diverse environments. Recognized for problem-solving, organizational skills, and a client-focused approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Officer
Canada Mortgage and Housing Corporation
08.2023 - 03.2025
- Managed client interactions and inquiries with efficiency and professionalism.
- Resolved complex issues, ensuring compliance with internal policies and regulations.
- Collaborated with cross-functional teams to deliver seamless client experiences.
Bilingual Banking Advisor Intern
Royal Bank of Canada
11.2022 - 06.2023
- Provided advisory support to clients in banking and housing programs.
- Documented client requests and maintained accurate CRM records.
- Ensured client needs were addressed while adhering to compliance standards.
Bilingual Sales Support Officer
Scotia Wealth Management
06.2021 - 08.2022
- Supported Private Banking Sales Officers with Salesforce and client requests.
- Traded FX in real-time and provided guidance to clients on transactions.
- Ensured compliance by submitting returns and reports accurately and on time.
Trilingual Customer Experience Associate
Bank of Nova Scotia
09.2018 - 06.2021
- Delivered proactive client service and discovered financial needs.
- Processed multi-currency transactions (CAD, USD, EUR, GBP).
- Conducted KYC/KYP procedures and mitigated fraud risks.
Education
Bachelor of Science - Economics
University of Ottawa
Ottawa, ON06.2021
Skills
- Microsoft Office 365
- Adobe
- Salesforce
- Office 365
- Google Workspace
- MATLAB
- Stata
- Problem-Solving
- Working under pressure
- Attention to detail & judgement
- Strong organizational abilities
- Time Management
- Multitasking
- Independent & Team Collaboration
Languages
Fluent in English and French
Native or Bilingual
Working knowledge of Arabic and Italian
Certification
- IFSE 2023: Mutual Funds
- CFI 2022: Foreign Exchange Fundamentals
- CFI 2022: Reading Financial Statements
Timeline
Bilingual Officer
Canada Mortgage and Housing Corporation
08.2023 - 03.2025
Bilingual Banking Advisor Intern
Royal Bank of Canada
11.2022 - 06.2023
Bilingual Sales Support Officer
Scotia Wealth Management
06.2021 - 08.2022
Trilingual Customer Experience Associate
Bank of Nova Scotia
09.2018 - 06.2021
Bachelor of Science - Economics
University of Ottawa
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