Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Nassima Yacef

Ottawa,Ontario

Summary

I have extensive experience in customer service, particularly in banking, where I provided advisory support. My proficiency in French, Italian, and Arabic helps me connect with diverse clients, and my strong problem-solving skills enable me to assess needs and recommend practical solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bilingual Officer

Canada Mortgage and Housing Corporation
08.2023 - Current
  • Provide a wide range of information to client about the National Housing Strategy programs
  • Collaborate with a diverse array of internal and external clients, ensuring the cultivation and maintenance of high-quality, professional relationships.
  • Regularly follow up on client requests and efficiently manage my time to ensure all service requirements are met.

Bilingual Banking Advisor Intern

The Royal Bank of Canada
11.2022 - 06.2023
  • Proactively engaged with clients in all areas of the branch and in the community, uncovered banking needs
  • Provided help and advice, as well as identified sales and referral opportunities
  • Focused on client education and demonstration, leveraged technology to deliver a memorable client experience, drove sales, and retained business.

Bilingual Sales Support Officer

Scotia Wealth Management, The Bank of Nova Scotia
06.2021 - 08.2022
  • Assisted exclusively Montreal Private Banking Sales Officers in completing their requests throughout Salesforce in a timely manner
  • Traded FX on real time internally as well as with clients
  • Responded promptly and effectively to requests, concerns and complaints from clients, Private Banker Sales Officers and Managers
  • Provided a high level of service and support combined with innovative approaches to investigating/resolving Private Banking Client service issues
  • Ensured the Bank's risk profile was mitigated by completing any returns/reporting requirements accurately and submitting to the appropriate authority in a timely manner
  • AML/KYC.

Trilingual Customer Experience Associate

The Bank of Nova Scotia
09.2018 - 06.2021
  • Took a proactive approach to discover customer's needs
  • Explained complicated concepts simply
  • Processed transactions in numerous currencies (CAD, USD, EUR and GBP)
  • Ensured cheques were processed correctly and examined counterfeit money in order to reduce fraudulent actions.

Education

Bachelor of Social Sciences with a Major in Economics -

University of Ottawa
Ottawa, ON
06.2021

Skills

  • Microsoft Office 365
  • Adobe
  • Salesforce
  • Google Workspace
  • MATLAB
  • Stata
  • Problem-Solving Skills
  • Working under pressure
  • Attention to detail/Excellent Judgement
  • Organizational Skills
  • Time Management Skills
  • Ability to multitask
  • Ability to work independently/in a team

Volunteer Experience

  • Bluesfestival, The Royal Bank of Canada 2017
  • Footpatrol, University of Ottawa 2018

Certification

IFSE 2023

  • Mutual Funds


CFI 2022

  • Foreign Exchange Fundamentals
  • Reading Financial Statements

Timeline

Bilingual Officer

Canada Mortgage and Housing Corporation
08.2023 - Current

Bilingual Banking Advisor Intern

The Royal Bank of Canada
11.2022 - 06.2023

Bilingual Sales Support Officer

Scotia Wealth Management, The Bank of Nova Scotia
06.2021 - 08.2022

Trilingual Customer Experience Associate

The Bank of Nova Scotia
09.2018 - 06.2021

Bachelor of Social Sciences with a Major in Economics -

University of Ottawa

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Nassima Yacef